Customer Support Agent, Italian (Emergency Calls) - Afternoon Shift

We are a Bosch company but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world. Put simply: We take over some operations from other companies and run these for them, allowing them to focus on their core business.

We complement any product with a solid service delivered 24/7 across all channels or design new service models, optimally fitted to the needs of end-customers. We ensure that each interaction with end-users is as smooth and efficient as possible, so that products or brands leave a lasting positive impression.

As part of the Bosch group, we operate in one of its four main business areas – the Building and Energy Technologies unit. There is a historical reason for it. We used to be part of Bosch Security Systems (producer of security hardware and security solutions). For them we managed for e.g. on-going product maintenance or the emergency and monitoring call center.

 

Ready to learn, grow and inspire others? We are looking for talented profiles for our Mobility Solutions Services.

In exchange we are ready to offer you all our best: top-class training programs, plenty of support for your professional and personal development, and the cherry on top: With us, you can develop as an expert, leader, in agile teams or projects, switching functional areas, projects or functions. There are many options open to you and many ways you can define your career. Whichever direction you choose, we'll help get you there.

Some of your daily responsibilities will be (but not limited to):

 

• Emergency Calls Response: Vehicles automatically transmit all data relating to accidents to the Bosch monitoring center. Your mission will be to immediately make contact with the vehicle occupants and coordinate further measures.

 
• Coordinate Roadside Assistance for drivers: Bosch Roadside Assistance provides support in the event of breakdowns or accidents. At the touch of a button, data is transmitted to our service center where it is analyzed. Based on the diagnostic, Your mission will be to arrange the appropriate assistance services. If the car cannot be repaired on the spot, your role will be to ensure that your customer stays mobile by arranging a replacement car, a hotel and onward mobility.

 
• Track stolen vehicles: Bosch has an effective solution in the form of Stolen Vehicle Tracking. You will help your customers to locate and recover their stolen vehicle. As soon as the theft is reported to the police, our monitoring center collects all vehicle data and determines the precise vehicle position via GPS tracking

 

WE OFFER:

• Afternoon Shift: 16:00-00:00h. 39h / Monday to Sunday (39 hours/week). Days off rotate weekly; working hours remain the same. Hybrid model.

 
• Be a part of our international network and profit from the diverse opportunities of a global employer: internal growth opportunities.

 
• Comprehensive training from DAY ONE: expert trainers will guide your training during your first weeks, and you will be assigned an "Onboarding Specialist"  to help you on your onboarding phase to BOSCH.

 
• Work from home (teletrabajo) available. Please check your recruiter for details on the BOSCH work from home policy. You can also work up to 30 days per year from another European Countries (terms and conditions apply).

 
• Please kindly note that for candidates living in the province of Barcelona, Madrid and Pontevedra we offer the hybrid working model (3 weeks from home - 1 week from the office).

 
• Free and confidential psychological support: Our employees can access free of charge a psychological support line attended by professionals.

 
• For salary and compensation package details, please reach your recruiter.

 
• This is not a contractual offer. For more vacancy details please consult with your recruiter.

• Must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner.
• User level of computer literacy (Internet connectivity, windows interface, and other basic tools).
• Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction.
• Fluency in Italian (C2 level, or bilingual) and English (C1 Level) is required.
• A third language capability is desirable: SPANISH
• Candidates must hold a valid EU working permit and a Spanish NIE+NUSS number.

At BOSCH, we believe that diversity is a cornerstone of innovation and success. We are committed to creating an inclusive environment where all individuals, regardless of their background, identity, or experiences, feel valued and empowered to contribute their unique perspectives. We celebrate the differences that make us stronger and strive to foster a workplace that reflects the diverse communities we serve.

We encourage applications from individuals of all races, ethnicities, genders, sexual orientations, ages, abilities, and backgrounds. Our goal is to build a team that not only represents a variety of perspectives but also drives creativity and collaboration. We are dedicated to providing equal employment opportunities and ensuring that our hiring practices are free from bias.

Join us in our commitment to diversity and inclusion, and help us create a workplace where everyone can thrive.