Customer Support Agent | Fluent in English

UENI

Remote job permanent

Posted: January 3, 2026

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Required Skills

Customer Service English Fluency Spanish Fluency Ticketing Software Live Chat Software Remote Work Communication Skills Complex Concepts

Job Description

Who are we? Pronounced "You and I", UENI provides low-cost, easy solutions to help small businesses get online and grow their business. Our goal is to simplify what small businesses need to do to get more visibility, customer leads, and sales. Please note that only candidates based in Latin America will be considered for this position. Working Hours: 40h/week. Monday-Friday with one working weekend every 4 weeks. 9am-6pm EST Top performers at UENI will be rewarded with promotions, remuneration progression, and performance bonuses. Responsibilities : Answer a variety of customer queries via different channels, including live chat, e-mail, and phone. Reach sales & retention targets to ensure the customer experience is maximized. Educate our growing customer base in the use of our tools and the technology that backs it up. Become an expert in every aspect of our products & be a true advocate for our customers. Collate and filter feedback from customers and make suggestions as to how we can improve our service and increase efficiency Investigate technical issues and provide ideas for fixes.

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