Customer Success Transformation Lead - T Cloud Public (REF5320A)

As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries.

DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

The Customer Success Transformation Lead drives the evolution of Customer Service Managers within the Cloud Service Verticals into commercially driven Customer Success Managers. He/She is responsible for ensures that customers realizing maximum business value from T Cloud Public customers and that this translates this into sustained revenue growth, consumption expansion, and predictable renewals. Acting as the post‑sales value owner together with his/her team, dives deep on a select set of strategic accounts, orchestrates cross‑functional execution with Sales and Services, keeps senior business leaders engaged and accountable for revenue outcomes, and coordinates perspectives with our strategic partner(s).

Responsibilities

A. Role Model Customer Success in Strategic Accounts

Lead customer success engagements for a select set of lighthouse accounts, demonstrating how Customer Success drives measurable consumption growth and expansion revenue.

Co-create value realization and expansion plans with the account team (Account Manager, Expert Seller, Customer Service Manager, Customer Success Manager) and convert these into concrete commercial outcomes.

Showcase repeatable success motions such as:

• adoption acceleration
• expansion identification
• Contract renewal protection
• cross-sell of cloud capabilities

Serve as a visible role model for Customer Success practices within the Cloud Service Verticals.

B. Act as the Extended Arm of Customer Success into the Verticals

Work closely with the T Cloud Public Customer Success Management lead and his team to align priorities, methodologies, and success motions.

Translate Customer Success strategy into practical execution within the vertical customer-facing organization.

Ensure that vertical teams apply Customer Success practices consistently across customer engagements.

Act as a bridge between the central Customer Success organization and the vertical service teams, ensuring feedback loops, alignment of priorities, and continuous improvement of customer success practices.

C. Enable Customer Service Managers to Become Customer Success Managers

Develop and implement a Customer Success enablement framework for Customer Service Managers together with CS Vertical leads.

Coach and mentor service managers on:

• value-based customer engagement
• cloud consumption growth
• identifying expansion opportunities
• commercial thinking in service interactions

Establish playbooks, best practices, and success patterns to scale Customer Success capabilities across the organization.

Work closely with Vertical Leads and Services leadership to embed Customer Success behaviors in day-to-day operations.

D. Drive Consumption Growth and Expansion

Translate customer usage and telemetry into actionable growth opportunities.

Support account teams in:

• accelerating adoption of cloud services
• identifying new consumption scenarios
• expanding workloads and services

Drive initiatives to activate new customers, low-consumption accounts, and zero-billers, ensuring a structured ramp-up journey toward sustainable cloud usage.

E. Executive Engagement Across Verticals

Engage with Vertical Leads and senior business stakeholders to align Customer Success initiatives with their business priorities.

Facilitate business reviews and value discussions that demonstrate how cloud adoption drives measurable business outcomes.

Secure executive alignment on consumption growth and expansion targets and ensure consistent follow-through.

F. Strategic Partner Alignment

Collaborate with Platform partners as a strategic partner to accelerate customer adoption and expansion.

Exchange perspectives on:

• customer opportunities
• cloud adoption strategies
• joint value propositions
• best practice sharing

Coordinate partner contributions to maximize consumption growth and reduce adoption risks.

G. Management Reporting & Communication

Together with T Cloud Public Customer Success Managers provide management with clear and concise updates on:

• customer success impact on consumption and revenue
• workload expansion pipeline and growth opportunities
• adoption trends and risk signals
• enablement progress across the Customer Service organization

Ensure transparency on how Customer Success contributes to predictable revenue growth for T Cloud Public.

Required Qualifications

• Strong commercial mindset with sales DNA, combined with the ability to build trusted relationships with customers and internal stakeholders.
• Solid cloud understanding, including IaaS, PaaS, SaaS concepts and the ability to translate technical capabilities into business value.
• Experience in one or more of the following roles:• Account Management
• Customer Success
• Service Management
• Expert Sales

• preferably within cloud or SaaS environments.
• Proven ability to coach and enable teams, translating best practices into scalable playbooks and operational models.
• Track record of driving consumption growth, expansion revenue, and renewals.
• Strong ability to influence senior stakeholders and operate in high-visibility environments.
• Excellent communication and presentation skills in English (German is a plus).
• Experience with CRM tools (Salesforce) and data-driven operating models.
• Familiarity with telco or public cloud ecosystems and partner collaboration models (nice to have).
• Relevant cloud certifications are a plus but not mandatory.

Please note: remote working is only possible from within Hungary due to European taxation regulations.

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.