Customer Success & Training Manager

Confidential

East Parley, Dorset permanent

Posted: January 30, 2026

Job Description

IFGlobal is a fast-growing eCommerce fulfilment business with operations across the UK, USA, and Europe. With innovative technology and a focus on delivering exceptional customer experiences, we’re scaling fast — and we want people who are ready to grow with us.

We’re looking for a Customer Success & Training Manager to be at the heart of our customer and employee experience. This hybrid role blends customer success, SaaS adoption, and learning & development. You’ll own the customer journey, build training that empowers both customers and colleagues, and make sure our teams and clients get real value from our proprietary logistics software.

The Role

Owning it — manage the customer journey end to end

Lead onboarding to renewal, driving adoption and long term value.

Design structured pathways for new customers and hires across systems, workflows, and compliance.

Monitor engagement and health, turning risks into targeted success plans.

Use data and insight to continuously improve the customer experience.

Succeeding together — build relationships that deliver results

Act as a trusted advisor, presenting confidently to all audiences.

Build strong stakeholder relationships across customer organisations.

Collaborate with Product, Operations, and HR to inform product, training, and service improvements.

Going above and beyond — raise the bar on learning

Design and deliver training via workshops, guides, videos, and e-learning.

Create scalable resources that empower users and reduce one-to-one support.

Apply adult learning principles to drive behaviour change and performance improvement.

Keep teams and customers up to date on product updates and process improvements.

Working pattern

40 hours per week

Monday to Friday

08:30am-17:30pm

Benefits

Health cash plan

20 days’ holiday + bank holidays (increasing with service)

Your birthday off

Company social events

On-site parking

If you’re ready to own it, succeed together, and go above and beyond, we want to hear from you.

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