Customer Success Team Lead (Internal Opportunity)
Confidential
Posted: March 25, 2026
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Quick Summary
A Customer Success Team Lead with a strong background in customer success is sought for a key role in driving team performance, customer satisfaction, and operational excellence.
Required Skills
Job Description
At ExWo (the team behind betty.com), we continue to grow and strengthen our Customer Success function.
We’re opening an internal opportunity for a Customer Success Team Lead — a key role for someone ready to step into leadership and drive team performance, customer satisfaction, and operational excellence.
About the Role
As a Customer Success Team Lead, you will play a critical role in supporting the day-to-day operations of the CS team while driving performance, coaching team members, and ensuring a high standard of customer experience.
This is a hands-on leadership role, combining people management, operational ownership, and cross-team collaboration.
What You’ll Do
Team Leadership & Performance
Monitor individual and team performance, ensuring alignment with goals and KPIs
Provide ongoing feedback, coaching, and support to Customer Success Agents
Conduct regular 1:1s and contribute to performance reviews
Support onboarding and training of new team members
Operations & Execution
Ensure smooth day-to-day team operations
Oversee time tracking, shift adherence, and payroll-related inputs
Identify workflow inefficiencies and suggest improvements
Customer Experience
Handle escalations and complex customer cases with empathy and ownership
Maintain high standards of customer interaction across the team
Collaboration & Improvement
Work closely with Engineering and internal teams to report issues and suggest enhancements
Partner with Technical Shift Leads and other CS units on cross-training initiatives
Contribute to continuous improvement of tools, processes, and customer journeys
What We’re Looking For
Proven experience in Customer Success or a similar role (leadership experience is a strong advantage)
Strong communication, leadership, and people management skills
Ability to work in a fast-paced, dynamic environment
Strong organizational and problem-solving skills
Ability to influence stakeholders and collaborate across teams
Understanding of customer behavior and service excellence
Fluency in English
Experience in iGaming is a plus.
Technical & Functional Skills
Experience with Customer Success tools and reporting systems
Familiarity with scheduling and workforce management
Strong analytical and operational thinking
Experience working cross-functionally and managing change
What Success Looks Like
A well-performing, motivated CS team
High-quality customer interactions and improved satisfaction
Smooth operations and strong process ownership
Proactive identification of improvements and solutions
Why Apply
This is an opportunity to:
Step into a leadership role with real impact
Shape how Customer Success operates and evolves
Work closely with multiple teams and influence key decisions
Grow within a fast-scaling company
How to Apply
If this sounds like your next step, we’d love to hear from you.
Please apply through BambooHR or reach out to the People & Culture team at [email protected]