Customer Success & Talent Success Assistant

We Make Remote Work Remarkable • TopTalent from LatAm

Hello! We are GoFasti, a Talent-as-a-Service. GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around the globe.

We need an English-fluent Customer Success & Talent Success Assistant, based in Latin America, available to work remotely.

We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who's constantly learning and improving their skills.

Are you the one we are looking for?

The Customer Success / Talent Success Assistant plays a key role in supporting both our clients and our talent community. This position ensures a smooth experience throughout the talent lifecycle—from onboarding to performance monitoring—while maintaining strong communication with clients and internal teams. The ideal candidate is detail-oriented, proactive, people-focused, and highly organized.

Responsibilities:

Talent Success & Support

• Assist in the onboarding process for new talent, ensuring all steps are completed accurately and on time.

• Prepare and maintain up-to-date records of talent documentation, performance notes, and compliance requirements.

• Monitor talent engagement and respond to inquiries, concerns, or requests in a timely manner.

• Support performance check-ins, gather feedback, and escalate issues to senior team members when necessary.

• Coordinate scheduling for interviews, evaluations, and internal meetings.

Customer Success Assistance

• Support Customer Success Managers with client onboarding and ongoing relationship management.

• Prepare and maintain client documentation, reports, and account updates.

• Assist in resolving client questions, issues, or requests by coordinating with internal teams.

• Track client-talent interactions and ensure satisfaction metrics are consistently met.

Operational & Administrative Support

• Maintain dashboards, databases, and CRM/ATS records with high accuracy.

• Support cross-functional communication between Talent, Operations, and Customer Success teams.

• Help identify process improvements to enhance the talent and client experience.

Requirements:

• 1–2 years of experience in Customer Success, HR, Talent Management, or Administrative roles.

• Strong organizational skills and attention to detail.

• Excellent verbal and written communication abilities.

• Ability to handle multiple tasks and deadlines simultaneously.

• Proficiency with CRM tools, ATS platforms, spreadsheets, and digital communication tools. (Preferred)

• Customer-centric mindset and a proactive, solution-oriented attitude.

• Experience in remote or global teams is a plus.

• Experience in staffing, recruitment, or talent-focused organizations. (Preferred)

• Familiarity with client management and service operations workflows. (Preferred)

• Ability to identify and prevent potential talent or client experience challenges. (Preferred)

Compensation:

• The Salary range offered for this position varies from (USD) $500 - $600 per month, depending on seniority and skillset.

• This position is for an independent contractor, through a payroll platform.

• The talent will work REMOTELY allocated at our client.

Here are the steps for this process:

Application review/approval > Screening interview with GoFasti's team > We build and send your profile to our client > Profile review/approval by client > Interview with the client > Hiring and onboarding.

Once you apply for the job, our team will review your resume. If it meets the requirements, we will contact you and move forward in the process.

Note for Candidates Approached Directly:
If you were contacted directly by a member of our team and are interested in this opportunity, please do not apply through this link. Instead, reach out to the person who contacted you to coordinate a meeting.

Thank you!