Customer Success Specialist

🚀 Join Sanction Scanner as a Customer Success Specialist!

Are you passionate about delivering outstanding customer experiences and building long-term customer relationships? Sanction Scanner – 3x Deloitte Fast 50 Winner – is looking for a Customer Success Specialist to help our customers succeed by driving product adoption, managing onboarding processes, and acting as a trusted partner throughout the customer lifecycle. If you're customer-focused, proactive, and excited to work with cutting-edge compliance technology, this role is for you!

🌟 Why You’ll Love Working with Us

• Meaningful Impact: Contribute to a global mission of combating financial crime.
• Professional Growth: Access mentoring, training, and opportunities to deepen your expertise.
• Collaborative Environment: Work closely with customer success, product, and software teams.
• Inclusive Culture: Join a team that values diverse perspectives and innovation.

📌 What You’ll Be Doing

• Lead onboarding and success plans: define success criteria, milestones, and adoption roadmap with customers.

• Drive product adoption and measurable outcomes (time-to-value, reduced manual workload, improved alert handling, smoother audits).
• Run regular business review, track health scores, and proactively mitigate churn risk.
• Coordinate internally to resolve blockers: escalate product gaps, align priorities, and ensure excellent issue follow-through.
• Identify expansion opportunities (new teams, geographies, use cases, modules) and partner with Sales on upsell/cross-sell motions.
• Own renewals (where applicable), ensuring commercial outcomes align with customer value and satisfaction.
• Capture Voice of Customer: turn feedback into product insights and roadmap inputs.

Requirements:
🎓 What We’re Looking For

• Bachelor’s degree in business, engineering, or a related field.
• 3+ years of experience in Customer Success, Account Management, or Implementation within a B2B SaaS environment.
• Fluency in written and verbal English and Turkish
• Strong communication, stakeholder management, and structured problem-solving skills.
• Experience working with customer data, product usage metrics, and health tracking.
• Ability to manage multiple customer accounts in a fast-paced, customer-focused environment.
• High sense of responsibility, ownership, and accountability.

Benefits:
• A Competitive Compensation Package - NET Salary payment with additional fringe benefits.
• A meal compensation that is actually enough for a decent & nutritious lunch
• Inclusive Health Benefits - We are here for you with comprehensive support whenever you need it
• Strong Appreciation and Reward Culture - Your impact on Sanction Scanner’s growth will be appreciated
• Digital Membership Support - A balance you can use for your digital memberships.
• Learning never ends! Training budget to help you grow in your role, gain new skills, and learn new things!
• No Dress Code. Dress as you like.
• Dream Team. Be a part of great team and grow together
• Software support. Subscription to any software you might need to perform at your best
• Experience an international work environment that fosters positive energy through a caring team.
• Be a part of shaping the future of Sanction Scanner by joining our innovative creators.

We provide equal opportunity to all, we do not discriminate based on gender, sexual orientation, disabilities, religion, or social origin.