Customer Success Specialist

About Flywheel

Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

Opportunity

Perpetua, from Flywheel is looking for a Client Success Specialist in a unique opportunity to build well-rounded expertise across customer success, SaaS, and advertising capabilities. This role combines strategic customer enablement with hands-on commerce execution, enabling career development and growth within a dynamic environment. You'll work with Sponsored and DSP clients, supporting them in optimizing their digital commerce strategies while building your own multifaceted skillset.

What You Will Do:

• Own customer onboarding journeys and provide strategic recommendations via virtual meetings and in-app guidance to drive product adoption

• Respond to customer queries via email and Intercom with tailored guidance and expertise

• Design and maintain internal knowledge databases, training materials, and Help Centre articles

• Manage advertising campaigns including keyword/targeting selection, budgeting, audience curation, and reporting

• Analyze seasonal trends (ie. Tentpole events) and customer metrics (ie. Market share, rank, etc.) to inform client strategies

• Extract insights from reporting dashboards and spreadsheets to drive data-backed recommendations

• Identify and implement process improvements to increase operational efficiency

Who You Are:

• Experience in digital sales or media (brand, retailer, SaaS or agency side preferred)

• Mastery of Excel including pivot tables and advanced formulas

• Comfortable analyzing dashboards and extracting insights from data

• Detail-oriented with strong project management and organizational skills

• Solution-oriented mindset that thrives in ambiguity

• Excellent communication and interpersonal skills with strong presentation abilities

• Collaborative team player with genuine ownership and accountability

• Innovative, scrappy, and independent thinker

• Bias for action with willingness to roll up sleeves and go the extra mile

• Ability to work effectively within tight deadlines while maintaining quality

Flywheel Commerce Network is committed to fair and equitable compensation practices. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

Salary Range
$60,000—$70,000 CAD

Working at Flywheel

We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.

• We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week

• Competitive paid time off, including annual leave plus paid public holidays

• Great learning and development opportunities

• Benefits that help you live your best life

• Parental leave and benefits

• Volunteering opportunities

• If you’re looking to connect with teammates on a topic of inclusion and identity, chances are there’s an ERG for that.

• So you know: The hired candidate will be required to complete a background check

• Learn more about us here: Life at Flywheel

The Interview Process:

Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.

Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.

Inclusive Workforce

Flywheel Commerce Network’s goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at [email protected] so that we can support you.

For more information about what data we collect and how we use it, please refer to our Privacy Policy.

We leverage AI technology to streamline our hiring workflow, though all candidate decisions are made by our Talent Acquisition Team. This position is for an existing vacancy.

IMPORTANT ALERT: Please beware of fraudulent job communications from individuals falsely claiming to be from Flywheel. We've identified fraudulent activity through social media and messaging services purporting to be from Flywheel requesting payments for job- and recruitment-related expenses. Flywheel never asks candidates for personal information such as bank account data or tax IDs nor payments via social media or chat-based applications. Report suspected fraud to local authorities immediately. To learn more, click here.

Please note, we do not accept unsolicited resumes from 3rd party Recruitment Firms.

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