Customer Success Specialist / Project Manager

Blue Wireless is a global leader in providing Wireless Network Solutions for Global Enterprises. With global coverage in over 80 countries, we are transforming the way LTE/5G and Starlink technology is used for connect branches, remote sites and vessels using wireless solutions.

Headquartered in Singapore with local operations in Australia, Malaysia, Netherlands, UK and United States, Blue Wireless makes the roll-out of projects a painless and predictable. But technology is only one part of our success story – our "secret sauce" is our people: our creativity, hands-on attitude, and our willingness to go above and beyond for our customers are what keep us growing, hence continuously looking for new colleagues to join and be part of our journey.

As the Customer Success Specialist/Project Manager, you will be managing long-term customer satisfaction for Blue Wireless customers throughout their journey while optimizing business aspects such as customer profitability and operational workload.

What's on your plate?

Customer Success:

• Act as the main point of contact for customers throughout their service lifecycle from installation to in-life support.

• Manage the on-boarding process for new (large) customers

• Build reporting capabilities to give customers insight in our services, deliveries and offerings

• Manage customer service review cycles, brief customers on service improvements and changes

• Monitor customer satisfaction and maintain positive, long-term relationships by understanding their needs and ensuring their expectations are met.

• Manage customer communications related to service escalations, outages, or changes.

• Assist with billing inquiries, and contract renewals where needed.

Project Management:

• Plan and coordinate larger customer-facing projects

• Align internal teams (sales operations, service delivery, network engineers) to deliver services on time and to spec.

• Track project timelines, milestones, and issues and ensure smooth handovers

• Maintain project documentation and ensure all stakeholders are informed of status and changes.

• Ensure compliance with regulatory requirements and safety standards.

• Identify and mitigate risks proactively to avoid project delays or service disruptions.

If you:

• have at least 3 years of related working experience

• have Project/Service Management qualifications (Prince/ITIL) (a major advantage but not a must)

• have a good understanding of IT services & IP network

• have good inter-personal skills, along with effective communication skills

• have excellent English communication skills, additional languages are a plus

• are flexible, able to work in a small team on a range of tasks

• are organized and accurate

... we'd love to hear from you.

Joining us is a great opportunity to enhance your professional career globally and make a real impact in a tech company that is growing exponentially in a fast-paced environment. Come grow with us!

You'll be:

• Part of a global professional team of networking solution experts

• Given the opportunity to make a difference, in helping with the development of the role and the business

• Offered many career development opportunities as the company grows and evolves

• In a “destination workplace”: work with great managers, in an ideal workplace, while doing meaningful work

• Surrounded by highly supportive peers in a healthy working environment

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We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.

Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us ([email protected]) and we will respond to your query as soon as possible.