Customer Success Specialist - Portuguese

At Lighthouse, we’re on a mission to disrupt commercial strategy for the hospitality industry. Our innovative commercial platform takes the complexity out of data, empowering businesses with actionable insights, advanced pricing tools, and cutting-edge business intelligence to unlock their full revenue potential.

Backed by $370 million in series C funding and driven by an unwavering passion for growth, we’ve welcomed five companies into our journey and have surpassed $100 million in ARR in 2024. Our 850+ teammates span 35 countries and represent 34 nationalities.

At Lighthouse, we’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀

What you will do

The Hotels Network has joined Lighthouse! We're expanding our team and are looking for a passionate Client Success Specialist to support our mission of helping hoteliers improve and optimize their guests' direct booking experience.
As a Client Success Specialist, you will manage and grow relationships with existing clients, ensuring they achieve maximum value from THN’s solutions. You will act as a trusted partner to hoteliers, combining data insights, proactive support, and close collaboration with internal teams.

Where you will have impact

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Manage onboarding, account setup, and ongoing client relationships

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Coordinate closely with Sales Managers to ensure a seamless client journey

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Analyze hotel performance data and propose initiatives to improve direct bookings

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Monitor results and help clients make data-driven decisions

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Collect and relay client feedback to improve product and services

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Collaborate with technical teams to improve processes and shared knowledge

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Actively contribute to team meetings and best practice sharing

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Identify and drive upsell opportunities within the existing customer base to maximize value and revenue growth.

About our team

The Hotels Network team (now Lighthouse) is an award-winning technology company providing innovative software (B2B SaaS) for the hospitality industry. Since day one, we've worked hard to bring together an awesome team with deep expertise in hospitality, product design and consumer marketing. United by the mission to help hotel brands increase direct bookings, we build pioneering technology that enables any hotel to optimize their guests’ booking experience and regain their fair share of online revenue. We believe in what we do. As do thousands of hotels around the globe.

What's in it for you?

• Flexible working environment: Work from home or at one of our global offices.

• Flexible time off: Autonomy to manage your work-life balance.

• Collaborative team: High-bar, friendly, creative, and passionate colleagues.

• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.

• Impactful work: Shape products relied on by 75,000+ users worldwide.

• Data culture growth: Opportunity to evolve data culture in a fast-growing scale-up.

• Competitive compensation: Proactively maintained to value your work.

• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

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2 to 3 years of experience in Client Success or Account Management

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Native in Portuguese and fluent in English and Spanish.

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Hospitality industry experience is highly valued

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Experience with hospitality software is a strong plus

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Comfortable with data analysis and tech tools

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Customer-focused, proactive, and autonomous

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Strong communication and problem-solving skills

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Team-oriented, adaptable, and positive to work with

Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. We actively encourage applications from individuals with disabilities and are dedicated to providing reasonable accommodations throughout the recruitment process and during employment to ensure all qualified candidates can participate fully. Our commitment to equality is not just a policy; it's part of our culture.

If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry. At Lighthouse, our guiding light is to be an equal opportunity employer, and we encourage individuals from all walks of life to apply. Not ticking every box? No problem! We value diverse backgrounds and unique skill sets. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you.

We value the unique perspective and talents that you bring, and we're excited to see how your light can shine within our team. We can't wait to meet you and explore how we can grow and succeed together, illuminating the path towards a brighter future for the industry. #LI-Hybrid