Customer Success Specialist (Cantonese required)

Nahc

Kuala Lumper permanent

Posted: November 20, 2025

Job Description

Our client is an emerging leader in AI platform space, offering an enterprise-grade platform designed to connect human decision-making with intelligent automation. Their system brings together communication channels such as chat, email, web, CRM, and in-store touchpoints, enabling organisations to scale AI adoption with trust, context, and strong governance.

What you will do::
• Platform Mastery & Onboarding
• Develop deep functional understanding of the platform—covering knowledge hubs, orchestration models, channel integrations, and configuration tools.
• Configure client environments, workflows, and triggers across channels such as Slack, WhatsApp, and email.
• Train customers and partners on using no-code features and integration options to maximise platform value.
• Customer Success & Relationship Management
• Lead onboarding and training programs for enterprise clients across sectors such as financial services and public institutions.
• Translate customer requirements into workable solutions using dynamic profiles and governed workflow components.
• Track customer outcomes, follow up proactively, and support continuous improvement after go-live.
• Partner & SI Collaboration
• Work closely with System Integrators, resellers, and technology partners throughout pre-sales, deployment, and growth phases.
• Ensure partners are properly enabled through training, documentation, and co-solutioning.
• Represent the platform during partner discussions—maintaining accurate communication around capabilities, architecture, and best practices.
• Cross-Team Collaboration
• Coordinate with Sales, Product, Engineering, and Operations teams to ensure consistent customer experience.
• Validate deliverables, manage change requests, and support issue escalation where needed.
• Contribute to knowledge sharing and improvement of internal processes.

What you will need::
• Bachelor’s degree in Business, IT, or equivalent practical experience.
• 1–3 years in Customer Success, Technical Account Management, Solutions Consulting, or a similar role.
• Ability to understand complex platforms and communicate value clearly to non-technical audiences.
• Experience working with partners or System Integrators is a strong advantage.
• Familiarity with AI, automation tools, RPA, CRM systems, or regulated industries is preferred.
• Strong communication skills in English and Cantonese is mandatory; Mandarin is a plus.

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