Customer Success Operations Coordinator

ForbesAdvisor

Mumbai, MH, India permanent

Posted: February 17, 2026

Quick Summary

Customer Success Operations Coordinator is responsible for managing customer success operations and providing support to customers, ensuring high customer satisfaction and retention. Key responsibilities include managing customer relationships, resolving customer issues, and facilitating successful product launches. Successful candidate will have excellent communication and problem-solving skills.

Job Description

Forbes Advisor is a new initiative for consumers under the Forbes Marketplace umbrella that provides journalist- and expert-written insights, news and reviews on all things personal finance, health, business, and everyday life decisions. We do this by providing consumers with the knowledge and research they need to make informed decisions they can feel confident in, so they can get back to doing the things they care about most. We are an experienced team of industry experts dedicated to helping readers make smart decisions and choose the right products with ease. Marketplace boasts decades of experience across dozens of geographies and teams, including Content, SEO, Business Intelligence, Finance, HR, Marketing, Production, Technology and Sales. We bring rich industry knowledge to Marketplace’s global coverage of consumer credit, debt, health, home improvement, banking, investing, credit cards, small business, education, insurance, loans, real estate and travel.

Forbes Advisor is looking for a full-time Customer Success Operations Coordinator. This is an

entry-level business development role, reporting to the Customer Success Manager and supporting

the wider commercial teams in identifying, executing, and optimizing campaigns across our Health

portfolio and partners.

If you're looking for challenges and opportunities similar to those of a startup, with the benefits of a

seasoned and successful company, then read on:

Responsibilities:

● Manage and update internal databases and tracking tools that are used by the wider Customer Success team

● Work with Production team to create our advertiser’s promotional placements to be published on Forbes Health     properties

● Support Customer Success Manager in onboarding and executing new customer initiatives

● Manage collection of creative assets, tracking, and ad verification from clients/agency contacts and coordinate       with Customer Success Manager

● Audit existing partner placements to optimize performance and monetization and to drive revenue growth

● Project manage and coordinate with internal teams on all necessary elements for campaign execution

● Work with internal teams on billing reconciliation and revenue tracking/forecasting

Requirements:

● Customer experience advocate with an entrepreneurial spirit who thrives in a team, goal-oriented environment

● 2+ years of proven digital advertising and/or affiliate marketing experience

● Familiarity with various affiliate platforms such as Impact, ShareASale, CJ, Rakuten, a plus

● Exceptional communication and organizational skills

● Ability to manage stress well and juggle multiple account challenges at once

● Extremely detail oriented

● Fluent in Microsoft Word, Excel, and PowerPoint

● Experience in WordPress, a plus

Perks:

• Day off on the 3rd Friday of every month (one long weekend each month) 
• Monthly Wellness Reimbursement Program to promote health well-being 
• Monthly Office Commutation Reimbursement Program 
• Paid paternity and maternity leaves

Any Full time degree

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