Customer Success Onboarding Specialist

Docplanner

Bogotá, Bogota, Colombia permanent

Posted: January 6, 2026

Quick Summary

We are looking for a Customer Success Onboarding Specialist to join our team in Bogotá, Colombia. The ideal candidate will be responsible for onboarding new customers, managing requests, and providing personalized support to doctors. The successful candidate will have excellent communication skills and a passion for delivering exceptional customer experiences.

Required Skills

Job Description

Doctoralia es la plataforma líder en México que conecta especialistas de salud con pacientes a través de nuestra página web y aplicaciones. Somos una empresa de SaaS que brinda soluciones para digitalizar el sector salud. Hemos crecido a triple dígito durante los últimos 3 años y queremos crecer aún más para hacer la experiencia de la salud mas humana.

La misión del Customer Success es colaborar con clientes asignados en Doctoralia, gestionando proactivamente solicitudes y asegurando la optimización del uso del SaaS. Además, proporcionarás soporte personalizado a doctores para maximizar el uso de herramientas, manteniéndolos comprometidos. 

Funciones:

• Capacitación a especialistas de la salud (médicos, asistentes) sobre el uso de nuestra plataforma por medio de llamada y Videollamada. 
• Contactar a nuestra cartera de clientes a través de un sistema de ticketing  
• Atención enfocada en fidelizar a los especialistas de la salud.
• Análisis de perfiles enfocados en maximizar potencial.       
• Aclaración de dudas sobre la plataforma y su uso.   

• Experiencia mínima de 1 año brindando capacitación, onboarding o mantenimiento de cartera a través de plataformas de videollamada 
• Conocimiento en CRM para registro de gestión diaria
• Experiencia en atención al cliente, de forma directa, presencial o telefónico
• Manejo de quejas y reclamos
• Vivir en Bogotá o sus alrededores

• Contrato indefinido con todas las prestaciones de ley
• Bono sujeto a resultados
• Trabajo en modalidad híbrida, oficinas en Bogotá calle 100
• Día de cumpleaños compensatorio
• Bonos de alimentación People Pass 
• Medicina pre-pagada 

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