Customer Success Onboarding Advisor

Your career as a Customer Success Onboarding Advisor at Booksy will place you at the forefront of our new B2B clients’ journey, empowering them to thrive from the very first day of their subscription. You will play a crucial role in their success by ensuring they secure their initial bookings within their first 30 days.

A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses to supporting their customers in arranging 'me time' moments, we’re in the business of helping people thrive and feel fantastic.

Working in a rapidly growing and evolving company comes with its own set of opportunities and challenges. If you prefer a stable environment with clear, rigid processes and structures then, to be honest, you won't always find that here. However, if you're a driven self-starter who enjoys bringing order to chaos, inventively solving problems with others, and prioritizing your own path within ambiguity, then the chances are that you'll love it here.

How you’ll make an impact:

• You'll ensure successful account activation by delivering expert-level training sessions to new clients following the sale.
• You'll drive early results by executing a proactive call and contact strategy to maximize engagement and help providers secure their first bookings.
• You'll be a product champion, providing expert guidance on application functionality to help users get the most out of the platform.
• You'll build strong B2B relationships by reaching out proactively via phone, email, or WhatsApp to drive key activation milestones.
• You'll offer creative solutions by listening to client needs and addressing challenges with confidence and a "People First" touch.

Requirements:
To ensure you succeed in this role, you’re going to need:

• Provable, deep expertise and experience in Customer Success, training, Account Management, or similar roles.
• A proactive and meticulous approach, enabling you to respond quickly and effectively to customer needs with organized solutions.
• Excellent communication and persuasion skills, with a natural ability to listen and guide others toward success.
• A "Team Player" mindset combined with a strong sense of ownership and commitment to your work.
• You should be comfortable communicating in Spanish (native-level or strong conversational) and have conversational English skills.
• Knowledge of tools like Salesforce or Google Suite is a definite asset.

Benefits:
Some of the benefits we offer in Spain are:

• You will be part of a global team that values diversity, equity and inclusion.
• Medical + dental insurance paid for by the company.
• Your birthday off.
• 50 € per month to use on Booksy services.
• Wellness platform where you can do daily activities of all kinds and redeem vouchers at clothing, home, music, cinema, games, experiences and travel shops.
• English platform to improve your English level.
• Psychologist sessions.
• Flexible remuneration: Personal income tax savings to use on restaurant card, transport, medical insurance, childcare, training and discounts on other services.

A bit about Booksy:

A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers to arrange 'me time' moments, we’re in the business of helping people thrive and feel fantastic.

Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy.

Our Diversity and Inclusion Commitment:

We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at [email protected], so we can best support you .

How AI helps us find great people

Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked.Every application goes through the same AI review to help us spot skills that match the role - but don’t worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won’t affect your chances in any way. If you have questions, just drop us a note - we’re happy to explain more.

~ Booksy Team