Customer Success Manager with Healthcare Background

Confidential

Cairo, Al Qāhirah, Egypt permanent

Posted: March 1, 2026

Required Skills

Job Description

About Incision
At Incision (www.incision.care), our mission is to revolutionize surgical training and ensure that every patient receives the best possible care. We collaborate with surgical professionals and teams worldwide, sharing expertise through our award-winning e-learning platform, featuring 2D & 3D modules, augmented reality, and virtual reality applications.

Our Core Values

💙 Impact & Excellence: we strive for innovation and excellence in surgical education

📚 Learn, Grow, and Share: knowledge should be shared, and we help each other thrive

🤝 Teamwork Unleashed: we support, challenge, and celebrate each other’s success

At Incision, our Customer Success team is essential to delivering exceptional experiences for our clients. You will play a pivotal role in the entire customer journey—from onboarding and training new customers to relationship management, ensuring optimal usage and
retention of our products.

Your role

• Lead onboarding of new hospitals and medical educational institutions to our:

• Online learning platform

• On-the-job protocol support application

• Oversee the full implementation process, from initial briefing to full delivery

• Ensure optimal product usage by targeted users at customer sites

• Collaborate with stakeholders at all levels, including:

• Medical staff on the workfloor

• Hospital leadership and C-suite executives

• Align organizational needs with our solutions, ensuring successful adoption

• Manage complex implementations while maintaining a structured and strategic approach

• Build and maintain long-term relationships within hospital organizations

• Contribute to impactful projects, with opportunities for professional growth and influence

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