Customer Success Manager - US Payroll

Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive.

Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.

Values

Here are our Company Values and we’d love to have individuals who can be a culture add to our team!

What We Offer:

• Permanently Remote

• Pay wired directly to your bank account

• $50 Monthly Stipend

• Annual Bonus

• Performance-based bonuses

• Flexible PTO

• Enjoy company time off during some of the major US Holidays

• Company-issued Device

• Career fast track for performers and internal mobility

• Learn from a team of Stanford, MIT, Google and Harvard alumni

Grow With Us

We are looking for a PH-based full-time, dedicated, and passionate Customer Success Manager to join our growing team. In this role, you will be the primary post-sale contact for our customers—owning the relationship, driving adoption of our all-in-one HR platform, and ensuring long-term success. You will also be responsible for driving renewals and discovering expansion opportunities cross-sells with the most innovative and fastest growing restaurant brands in the United States.

The role will report to the Manager of Customer Succcess.

Day in the Life

• Build strong relationships with key stakeholders at mid-market accounts

• Onboard new customers and ensure a smooth implementation of payroll and workforce tools

• Serve as a product expert—helping customers with best practices in hiring and payroll

• Renew books of business and in cases of expansion, partner with the Growth AE

• Proactively monitor account health and identify opportunities for upselling, training, or risk mitigation

• Partner with Implementations, Sales, Professional Services, Product, and Support to deliver best-in-class customer experience

• Track and report on customer success metrics such as activation, usage, retention, and satisfaction

Who You Are

• 4+ years of experience in Customer Success, Account Management, or Implementation—ideally at a payroll, HRIS, or SaaS company

• Familiarity with US payroll processing, labor law compliance, or benefits administration

• Excellent communication and problem-solving skills; ability to translate technical concepts to business stakeholders

• A proactive mindset with strong project management and organizational skills

• Experience with CRM tools (Salesforce, Outreach, Tableau, UpdateAI)

Know More About Workstream

• https://www.workstream.us/blog/funding-series-b

• https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/

• https://techbuzz.news/buzzworthy-august-27-2021/

Additional Information

Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are committed to the full inclusion of all qualified individuals.