Customer Success Manager (U.S.)

Hivelearning

USA (Hive Learning - US ) permanent

Posted: May 7, 2026

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Quick Summary

Lead onboarding for new US customers, drive usage and retention, and serve as senior contact for US customers.

Required Skills

Customer Service Onboarding Quarterly Reviews Training Usage Analysis Retention Expansion Opportunities Technical Support Strategic Support

Job Description

Degree: Bachelor’s degree required

Experience: 3–5 years in SaaS CS or Account Management

Responsibilities:

• Lead onboarding for new U.S. clients

• Conduct quarterly business reviews

• Train sales teams on Hive Perform

• Drive usage and ensure >90% retention

• Identify expansion opportunities

• Serve as senior contact for U.S. customers

• Provide technical and strategic support

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