Customer Success Manager SR

Why you'll LOVE Sagent:

You could work anywhere. We know you are talented and looking for something inspiring and impactful. A place where you will make a difference and have a great time doing it!

By choosing Sagent, you can be part of our mission to make loans and homeownership simpler and safer for all consumers.

Sagent powers servicers and consumers. You power Sagent!

About the Opportunity: Our company is a leading SaaS-based mortgage servicing and financial technology company dedicated to providing innovative solutions and exceptional customer experiences. We are currently seeking a qualified professional to join our dynamic Customer Success department in the role of Staff Customer Success Manager.

Your day-to-day at Sagent:

Project Management and Oversight:

• Apply a theoretical knowledge base to strategically manage and achieve project goals through individual efforts.

• Maintain precise control over project schedules, risks, scope of work, and budgets, ensuring clarity for operational teams and subcontractors regarding customer requirements.

Customer Relationship Management:

• Build and nurture strong customer relationships, providing day-to-day advice and support.

• Serve as a primary point of contact for customers, addressing inquiries, resolving issues, and ensuring overall satisfaction.

Sales Opportunities Identification:

• Actively promote the organization's capabilities to customers, identifying potential sales opportunities.

• Forward identified sales opportunities to account managers and contribute to achieving contract extensions or additional business within assigned accounts.

Contract Management:

• Manage contracts involving both short- and long-term service commitments.

• Handle contracts that vary significantly in value and strategic importance, ensuring compliance and customer satisfaction.

We would love to hear from you if you have:

• Bachelor’s degree in Business, Computer Science, or relevant discipline with 3 - 4 years of experience in a related field. Experience will be considered in lieu of a degree.

• Solid project management skills with a strategic mindset.

• Exceptional customer relationship management abilities.

• Proficient in identifying and promoting sales opportunities.

• Strong communication and interpersonal skills.

• Effective in maintaining operational control over project parameters.

• Ability to manage contracts of varying lengths and strategic importance.

• 20% travel

• Willingness to be on camera

Perks!

As a Sagent Associate, you will be eligible to participate in our benefit programs beginning on Day #1! We offer a comprehensive package including Remote/Hybrid workplace options, Health Benefits, Unlimited Flexible Time Off, Family Planning Services, Tuition Reimbursement, Paid Family Leave, 401(k) Matching, Pet Insurance, In-person and Virtual Social Experiences, Career Pathing, Focus Time Fridays and much, much more!

Why Sagent?

Sagent is transforming the mortgage servicing industry by bringing the modern experience customers now expect from loan originations to loan servicing. Our platform lets customers manage their home-owing lives from anywhere while giving servicers lower costs, scale compliance and higher servicing values through full market cycles.

Sagent is a joint venture that combines Fiserv Inc.'s decades of market-leading fintech expertise with Warburg Pincus' skill in growing technology companies. We hire innovators and doers to disrupt the last and most complex frontier of lending and housing. We're growing fast and need you to help shape our future.

Sagent is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.