Customer Success Manager - Sports

Flowcode
Flowcode is the leading offline-to-online conversion platform, helping the world’s biggest brands drive direct connections with their audiences. We combine data-driven design with next-gen QR tech to power instant, privacy-compliant engagement at scale. Over 75% of the Fortune 500—and top sports leagues—trust Flowcode to turn physical moments into digital actions…fast.

The Role: Sports Customer Success Manager
We’re hiring a Customer Success Manager to oversee our growing portfolio of top-tier sports clients—including the NFL, NHL, NBA, TKO, MLS, and more. You’ll be responsible for leading our CS motion across these accounts and owning strategic relationships with league, team, and partner stakeholders.

This role requires deep familiarity with the sports calendar, key tentpole moments (e.g., playoffs, drafts, media days), and the fan engagement tech stack. You’ll act as both a strategic advisor and execution partner—driving adoption, enabling activations, and maximizing the value Flowcode delivers throughout the season.

You’ll be great at this if you:

• Bring 2-6 years in sports-focused Customer Success, Partnership Management, or related client-facing roles

• Know the timing, priorities, and workflows of major leagues (NFL, NBA, NHL, MLS, etc.)

• Understand the fan engagement stack (e.g., CRM, app, social, in-venue tech) and how to integrate Flowcode into it

• Are excellent with senior stakeholders and can move from ops to exec conversations with ease

• Love the hunt - always scanning for upsell, expansion, and engagement opportunities

• Thrive in a fast-paced, entrepreneurial environment

What You’ll Do:

• Lead the CS strategy for top sports clients - own adoption, activation, renewal, and upsell (we have an Advanced Builder Team to manage onboardings)

• Collaborate with Sales, Product, and Support to drive outcomes and resolve challenges

• Partner with clients on go-to-market planning, campaign execution, and data-driven insights

• Build scalable playbooks and automation to deliver consistent, high-value service across leagues and teams

• Represent the voice of the customer internally—prioritize feedback to improve product fit and customer outcomes

Requirements:

• 2-6 years in Customer Success, Partnerships, or Client Strategy, with at least 2 years focused on sports

• Proven success managing league, team, or sports media brand relationships

• Experience with engagement data, CRM systems, and automation platforms (HubSpot preferred)

• Excellent communicator with strong organizational and strategic skills

• Bonus: startup or SaaS experience, especially in martech or sports tech

This is an in-office role at our beautiful offices in Soho, NYC.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The current range for this role is up to $85k-$105k OTE plus equity.