Customer Success Manager

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Role Summary

Location: Sao Paulo, Brazil

Hybrid

Full-time

We’re looking for a highly motivated Customer Success Manager based in Sao Paulo, Brazil. The Customer Success Manager will be tasked with enabling SMBs and professional businesses in the region to pay and get paid globally with Payoneer’ s fast, flexible, secure, and low-cost solutions. The primary responsibilities will include working with our larger customers to co-build their growth strategy and increasing market penetration by adapting Payoneer’ s product and services portfolio. Additional responsibilities include implementing innovative initiatives for the longtail growth within the leading online verticals in the world. The ideal candidate is comfortable working in a very dynamic, challenging, multidisciplinary, and cross-functional environment to successfully build and implement our growth strategy in the region.

What you’ll do:

• Play an active role in building long-term relationships with Payoneer Partners in the LATAM Region; Portfolio of 80-100 accounts

• Engage the onboarding, retention and cross-selling to increase the payee population of the partners under their Portfolio

• Build a growth plan in sync w/ other customer success managers from Global Partners with local presence in LATAM to build a local agenda to improve Payoneer Brand Awareness and increase our share of pocket in the region

• Identify business opportunities, build the go to market plan, develop solutions that match customers’ needs and successfully implement the roadmap

• Be proactive to enhance our product portfolio for the region, working very close to Product and Marketing teams

• Be analytical to better understand business performance and find the “diamonds”. Ability to see the big picture, understand business key drivers and how they relate to each other to drive profitable growth

• Be entrepreneurial to develop what is needed to bring the opportunities onboard

• Build business success stories and case studies

• Drive events, below the line activities and represent Payoneer in industry forums to drive awareness

Who you are:

• 2+ years of account management, business development or other relevant experience in Fintech/payments industry

• Bachelor's degree, preferably in business or industrial engineering

• Fluent in English + Portuguese

• Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting economic and financial impacts

• Strong written and verbal communication skills

• Ability to present a business case to key stakeholders

• Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills

• Record of accomplishment in meeting and exceeding business targets

• Ability to make decisions in a changing environment, anticipate future needs and drive results

• High level of organization, focus, and ability to work under pressure

Join the Payoneer Family - check out Our Values and apply today!

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The Payoneer Ways of Working

Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.

Do it. Own it.
Being fearlessly accountable in everything we do.

Continuously improve
Always striving for a higher standard than our last.

Build each other up
Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.