Customer Success Manager

Pylon Labs

San Francisco, California, United States permanent

Posted: November 6, 2025

Job Description

At Pylon, we're building the future of B2B Post Sales.

We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We’re backed by YCombinator, General Catalyst, and a16z. Pylon is a tool that thousands of users spend most of their day in.

Currently, 1000+ companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io use us everyday to run their support and customer success workflows. You'll also find us on this year's Enterprise Tech 30 List.

Our product has a very large problem space so there’s a ton of stuff to build and take ownership of - we’d be excited to get your help!

What you'll do

• Host calls with customers to help them onboard, learn best practices, educate them about new features, etc.

• Help stand up a customer success motion and everything that comes with it

• Work with engineering to build tooling and process, and convey product feedback.

• Build scalable ways of educating customers about new features, like holding webinars, writing content, and other creative ideas

• Identify customers who are not using the product as expected and engage with them

• Dogfood Pylon for our customer success processes

• You'll be turned to for feedback and suggestion on features to add into the product!

Requirements

• Located in (or will relocate to) San Francisco and excited about working in-person

• Comfortable regularly interacting with customers over chat and video

• Able to dive deep into a customer's use case and business and recommend solutions to them

• Organized and hard working

• An interest in tinkering with the product and imagining new workflows

• Major bonus: able to create and play with data dashboards in analytics tools

Our perks

🏥 Fully covered medical, dental, and vision insurance for employees

🏦 401(k) retirement plan

🚆 Commuter benefits

🌱 Parental leave

🏝️ 14 company holidays + unlimited PTO

🗺️ Annual offsite

🍽 Lunch, dinner, and snacks at the office

🏋️ Fitness stipend

More about Pylon

Traction: Have hundreds of paying customers and are growing fast

Funding: In addition to investment from Y Combinator and General Catalyst, a16z we just announced our Series B ($51M total raised)

Founders: Advith Chelikani, Robert Eng, and Marty Kausas

Team: Currently 70+ with a team of 7 CSMs and growing!

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