Customer Success Manager

Confidential

Oslo, Oslo, Norway permanent

Posted: April 1, 2026

Required Skills

Job Description

At Saga, we’re building the intelligence that helps lawyers think faster, work smarter, and stay in control of their craft. Our AI platform combines legal expertise with AI to simplify complex legal work.

Our platform is scaling fast. More law firms are adopting Saga, usage is deepening and expectations are rising. That means Customer Success is no longer just about support, it’s about driving real adoption, measurable value and long-term partnerships. We are building this function in Norway and looking for someone who takes ownership of how our customers succeed and grow with us.

We’re hiring a Customer Success Manager (Norway) to drive adoption, retention and expansion across our Norwegian customer base.

Your role as Customer Success Manager

You own the full post-sale journey for a portfolio of Norwegian law firms, from onboarding and training through to renewals and expansion. You ensure our product is not only implemented, but actively used and delivering real value. You translate an advanced AI product into something clear, relevant and trustworthy for busy lawyers, and build strong relationships that make firms want to grow with us. This is a newly created role with real scope to shape how Customer Success operates in Norway, and how we scale it over time. This role is critical to ensuring that our customers realise the full value of Saga, and that we scale long-term partnerships in the Norwegian market.

You will also:

• Plan and execute structured onboarding - kick-offs, configuration, training and first value delivery - so new customers get up and running fast and with confidence

• Run regular business reviews with key stakeholders, using clear success plans and usage data to guide adoption and demonstrate ROI

• Monitor portfolio health proactively, spotting drops in engagement or churn risk early and taking action before it becomes a problem

• Identify and drive upsell and expansion opportunities (additional users, modules, adoption programmes) in close collaboration with the Sales team

• Be the voice of Norwegian customers internally - channelling product feedback, regulatory context and market-specific needs to Product and Engineering

• Build and standardise the CS playbook for Norway: templates, processes, dashboards and routines that scale as the portfolio grows

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