Customer Success Manager

We are seeking a proactive and highly organized Customer Success Manager to oversee client projects from post-sale through final delivery. This role focuses on ensuring a smooth, well-communicated experience while coordinating across multiple stages of production and installation.

You’ll play a key role in keeping projects on track, managing client expectations, and ensuring timely completion of all milestones.

Duties / Tasks to perform

• Guide clients through the full project lifecycle after sales closure, including onboarding and process orientation
• Collect and organize required documentation such as logos, surveys, and approvals
• Submit permit applications and track approvals with relevant authorities
• Coordinate and communicate production and installation timelines
• Serve as the main point of contact for client inquiries, updates, and issue resolution
• Monitor project progress to ensure completion within a 4–6 week timeframe
• Confirm project completion, including documentation and photos
• Support final payment collection and project closure

Requirements:
• Strong English communication skills (written and verbal)
• Proven ability to manage multiple projects and deadlines simultaneously
• Excellent organization, documentation, and follow-up skills
• Strong client-facing communication and expectation management
• Ability to work collaboratively while maintaining ownership of tasks
• High sense of urgency, problem-solving mindset, and attention to detail
• Experience with CRM or project management tools (e.g., ShopVox or similar)
• Ability to understand basic plans, drawings, or specifications
• Familiarity with permitting processes or construction workflows (preferred)
• Basic understanding of signage, fabrication, or installation processes (a plus)

Schedule & availability
Monday through Friday, 7:00 AM – 4:00 PM (GMT -5:00) Eastern Time (US & Canada)

Application process
Qualified candidates will be contacted for an initial screening, followed by an interview stage.

Benefits:
• Fully remote work environment

• Stable, long-term collaboration
• Clear scope of responsibilities and structured workflows
• Training and onboarding support
• Opportunity to work with international teams
• Exposure to modern tools and professional processes
• Supportive and collaborative work culture
• Opportunity for skill development and career growth

📌 Before You Apply, Please Read:

At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear:

⏰ These are professional roles with set schedules defined by the client.
Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.

🤝 You will be part of the client’s team.
You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.

📈 KPIs and goals matter.
Your performance will be measured to ensure alignment with client expectations and project objectives.

🧑‍🏫 Training may be required.
You might need to complete training to fully understand your role, tools, and client processes.

🎯 Commitment and responsibility are essential.
We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.

🚀 Ready to grow your career with us?
Apply only if you are ready to commit, learn, and take ownership of your role.