Customer Success Manager- Marketing Services- Hybrid

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

 

This is an exciting and fast-paced client facing opportunity within our growing Marketing Services business. Experian places clients and consumers at the heart of everything we do. We help them to make the most of their data and realise their ambitions by enabling quicker, smarter decisions using our technology, data, analytics and expertise.

 

Our Customer Success team play an integral part in maintaining and growing our clients across ANZ. They advise and guide a wide variety of clients who're using Experian products, from the point of sale onward. They ensure our clients adopt our data and solutions widely within their business and are continually driving additional value. Our CSM's build genuine and authentic relationships with our clients by working strategically in partnership to discover their business needs and challenges. They facilitate training and workshops to ensure clients understand how data can solve those challenges and have regular correspondence with the business stakeholders to ensure that value is being driven.

What you'll need to bring to the party

• Authenticity, to build genuine and productive relationships with our clients by working strategically to discover their business needs and challenges
• Confidence to ensure clients understand how Experian technology, data and expertise can solve their challenges and help them achieve value and lead user adoption

 

What you'll be doing

• Maintain a high level of customer satisfaction and retention.
• Lead and support Customer Success Events & Round Tables in collaboration with Sales, Product and Consulting teams
• Become a Trusted Advisor for our clients and the Voice of our Customer across the different teams within Experian.
• Increase and track adoption of Experian Marketing Services solution including the expansion of use cases through expanded networking within your accounts.
• Design, set up and run an operating rhythm with Marketing Services clients to increase usage and adoption. Promote and track sales teams supporting other data management clients.
• Develop a trusted advisor relationship with partners and exec sponsors
• Running client workshops & webinars where required

More about you

• You'll need to have a keen interest in data, customer segmentation and its applications
• This role would suit someone with a min 2+ years of experience (or mixture of both) and University qualified
• Proficiency in using a CRM platform (such as Salesforce) and Microsoft Office (PowerPoint and Excel)
• Strong experience solving enterprise technology and data challenges
• Proven record of over-achievement and exceeding expectations
• Experience organizing and prioritizing your own tasks, project management
• Experience managing relationships with a range of customers
• Experience working in an agency, client or mar tech organisation on marketing campaigns and strategy
• Record of over-achievement and exceeding expectations
• Subject Matter Expertise: Marketing Technology, Digital media buying landscape, Segmentation

 

Benefits/Perks:

• Novated Leasing & Salary Packaging
• Great compensation package and bonus / commission plan
• Core benefits including Experian shares discount and wellness program
• Flexible work environment, hybrid model
• Flexible time off including volunteer time off, personal leaves and paid holidays
• 17 weeks of Paid Parental Leave, family care leave and up to 5 days study leave

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

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