Customer Success Manager (m/f/d)

Your daily workout:
We are looking for a motivated and enthusiastic Customer Success Manager (m/f/d) who is passionate about driving the continued success of EGYM Wellpass. Is your main focus absolute customer satisfaction? Do you want to actively help people improve their health and fitness while supporting your clients in positioning themselves as attractive employers? Then seize your opportunity and join an ambitious team at our London office!

• Customer Support: You are responsible for supporting our customers throughout their entire journey with us, collaborating with new customers during onboarding to design a communication plan for a successful launch of EGYM Wellpass, and ensuring existing customers continue to receive the support they need

• Project Management: You ensure a smooth project flow and successful go-live during the first three months of the customer lifecycle, immediately following the contract signature

• Product Presentation: You engage employees during kick-off events (both onsite and offsite), championing our product and highlighting the added value of EGYM Wellpass

• Communication: You work hand-in-hand with your colleagues in the Customer Success team to scale our impact, delivering a unified communication strategy that drives long-term activation across all accounts

• Data Analysis: You analyze the development of activation rates for new customers based on key metrics and develop targeted measures based on your findings

• Problem Solving: You identify challenges faced by our customers and develop customized solutions to address them

Your fitness level:
• Education: You hold a degree in business (Business Administration, Management) or have completed a comparable professional qualification

• Professional Experience: You have at least two years of experience in Sales or Customer Success

• Customer Centricity: You excel at identifying client needs through targeted questioning and offering customized solutions to build trust while maintaining a clear sense of commitment

• Coordination: You possess strong project management skills and know how to manage multiple workstreams effectively without losing sight of the big picture

• Work Style & Software Tools: You stand out through your high level of self-organization, are driven by measurable success, and are proficient in Excel and MS Office, with Salesforce experience being an advantage

Your training goal for your first 6 months:
• Training & Shadowing: You will shadow a Customer Success team member during at least two onboarding sessions to learn our best practices

• Responsibility: You will independently manage and execute at least ten onboarding sessions for new clients

• Know-how: You will fully internalize the entire customer journey and become an expert in all relevant KPIs and strategic measures

• Onboarding Success: You will successfully achieve the activation targets defined in the target agreement by the third month for at least three of your customers

The equipment we provide:
• Modern Culture: Be part of a modern and international company culture where talent and passion are welcomed, heard, and part of the decision-making process

• Continuous Development: Develop your skills with varied, challenging tasks and regular feedback to benefit from a steep learning curve

• Fit & Healthy: Free use of the fitness venues across the Hussle network in the UK

• Work-Life-Balance: Benefit from flexible working hours and 26 days of vacation per year

• Compensation: Earn an OTE between £40,000 and £50,000 p.a., with 70% base salary and 30% variable component

• Mentoring Program: Exchange knowledge and grow together across teams and locations through our self-organised mentoring platform

• Hybrid Working: Work 2–3 days per week in our stunning new central London office in Paternoster Square, next to St Paul's Cathedral that has its own on-site gym

• Fresh fruit, tea, coffee: Available in our office to keep you refreshed and energized throughout your workday

• Discounts: Get a variety of great discounted offers, from fashion to leisure, through

• our employee benefits portal

• Annual workation: Choose to work from almost anywhere in the world for up to 4 weeks

Contact Information:
Upload your documents (CV, salary expectations and earliest possible start date) and specify the job ID #1964. 

Contact: Richard Wache

For further information: https://career.egym.com

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