Customer Success Manager
Artisan
Posted: February 24, 2026
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Quick Summary
A team is looking for a Customer Success Manager to join their team, where you will be responsible for building and scaling their digital workers, ensuring they are meeting customer needs and delivering value. You will need to have a deep understanding of customer success principles, as well as experience in building and managing high-performing teams.
Required Skills
Job Description
About Artisan
We're building AI employees. Not chatbots. Not copilots. Autonomous digital workers that do real jobs.
Our first, Ava, is an AI BDR used by hundreds of companies. She researches leads, writes and sends emails in a customer's voice, runs multi-step outbound sequences, manages her own deliverability infrastructure, self-optimizes over time, and handles objections and meeting booking. She's not a tool someone uses. She's a teammate.
We're a YC W24 company, have raised $35M+ from investors including Y Combinator, and are at $8M+ ARR. Right now we're building Ava 2.0, a step change in what an AI employee can do. The engineering problems are hard and the surface area is enormous.
Your Responsibilities
Serve as the primary point of contact for a portfolio of Artisan customers
Guide new users through onboarding and implementation, ensuring they quickly realize value
Provide ongoing support and education to help customers get the most out of Ava and other AI products
Monitor account health and proactively address risks of churn or disengagement
Collaborate with Product and Support teams to communicate user feedback and resolve issues
Help build and maintain documentation, FAQs, and customer education materials
Support the development and execution of customer success playbooks and processes
Track key customer success metrics and maintain up-to-date records in our CRM
Assist with new feature rollouts, adoption campaigns, and customer outreach
About You
2–4 years of experience in Customer Success, Account Management, or a related customer-facing role
Passionate about helping customers win and solving problems with empathy
Strong communication skills, both written and verbal
Tech-savvy and comfortable learning new tools and platforms quickly
Highly organized and able to manage multiple priorities at once
Experience at a startup or fast-growing company is a big plus
Interview process
Introductory chat with our recruiter
30-minute interview with Michael, the Hiring Manager
Take-home-assessment
15-minute culture and values interview with Jaspar, our CEO
Our culture and values
Founder mindset. Everyone acts like an owner: take initiative, think big, challenge ideas, and push for 10× outcomes
Obsessed with impact. We apply the 80/20 rule, kill sunk costs quickly, and focus on what actually moves the needle
Customer-first, always. Every decision is made with the customer experience at the center
High standards, every detail. Quality matters in everything we ship, from product and code to copy and design
Clear, direct communication. We value candor, fast responses, and feedback
Winning team energy. We bring positive vibes, low ego, zero drama, and genuinely enjoy building together