Customer Success Manager, Korea

ABOUT US:

Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.

In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.

ABOUT THE ROLE:

We’re looking for a Customer Success Manager to support and grow Notion’s enterprise customers in Korea; one of our most strategic markets globally.

As a CSM, you will own the post-sales success of a portfolio of customers, acting as a trusted advisor who helps organizations drive meaningful adoption, realize business value, and scale their use of Notion over time. You will partner closely with AE, SE, Support, and regional/global CSMs to deliver a consistent, high-quality customer experience.

This role is well-suited for someone who is comfortable operating in complex enterprise environments, navigating multiple stakeholders, and balancing customer advocacy with business impact.

WHAT YOU'LL ACHIEVE:

1. Own customer success outcomes for B2B accounts in Korea:

1. Develop and execute customer success plans aligned to customer goals and business priorities

2. Drive onboarding, adoption, retention, and expansion across your accounts

2. Guide customers through adoption and change:

1. Help customers move from initial use to sustained, organization-wide adoption

2. Identify high-impact use cases across roles and teams, and support workflow transformation

3. Lead strategic customer conversations:

1. Facilitate executive check-ins, QBRs, and value realization discussions

2. Confidently engage with both business and technical stakeholders

4. Partner closely with Sales on renewals and expansion:

1. Collaborate with Account Executives on renewals, expansions, and account strategy

2. Provide customer insights, usage trends, and risk signals to support commercial outcomes

5. Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time — and there's so much more to do and learn.

SKILLS YOU'LL NEED TO BRING:

- You have 7+ years experience of Customer Success or Technical Account Management, or Solutions Consulting, or a related customer-facing role at fast growing B2B SaaS company

- Experience managing enterprise or complex customers, including multiple stakeholders and decision-makers

- Strong ability to connect product capabilities to customer outcomes and business value

- Comfortable working in ambiguous, fast-changing environments and helping build structure

- Proven collaboration skills, especially in partnership with Sales and cross-functional teams

- Native-level Korean and business-level English proficiency

NICE TO HAVES:

- Technical or developer-adjacent background with the ability to engage credibly with engineering or IT stakeholders

- Experience conducting structured customer discovery using design thinking or consulting-style problem framing

- Ability to uncover underlying customer needs and translate them into actionable success strategies and stories

- Hands-on experience using Notion or similar productivity / collaboration tools

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

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