Customer Success Manager (IT/ENG) (all genders)

At Shiftmove, we believe the future of mobility is seamless, intelligent, and human-centered. Our vision is to transform the way companies operate their fleets - by removing uncertainty, enabling real-time decision-making, and embedding sustainability into every journey. We’re not just building software. We’re shaping the platform that is powering tomorrow’s fleets.

As our Customer Success Manager, you will be the driving force behind Shiftmove’s growth. Managing a diverse portfolio ranging from Low-Touch to High-Touch accounts, you will balance operational efficiency with commercial excellence. Your goal is to ensure every customer realizes maximum value, while you proactively drive Net Revenue Retention (NRR) through strategic renewals and expansion.

Your Mission

• Manage a diverse portfolio of Italian and English customers, from low-touch to high-touch accounts.
• Build and nurture strong relationships, acting as the primary point of contact and trusted partner throughout the customer life cycle at Shiftmove.
• Leverage data to monitor customer health and drive successful adoption, retention, and expansion opportunities.
• Create revenue pipeline by identifying upsell and cross-sell opportunities, collaborating closely with Account Managers.
• Apply value-based selling techniques to connect business needs with customer goals.
• Act as the voice of the customer to influence product requirements and roadmap decisions.
• Support onboarding, training sessions, and webinars for Italian customers while ensuring commercial outcomes.

What Success Looks Like (The First 90 Days)

• Month 1 (Onboarding): Focus on product mastery and internal processes. You’ll become an expert in Shiftmove’s solutions and shadow sessions across different customer segments (Low vs. High touch).
• Month 2 (Guided Transition): Begin managing your portfolio under guidance. You’ll lead your first Italian-language training sessions and start identifying health signals and expansion potential within your accounts.
• Month 3 (Independence): You are fully autonomous. You are leading webinars for the Italian market, independently managing renewals, and consistently logging qualified expansion opportunities in the CRM.

Your Profile

• SaaS Professional: Solid experience in Customer Success, Account Management, or Sales.
• Fluent in Italian and English (C1/C2). Proficiency in German is a strong advantage and will help you collaborate across our HQ.
• Sales Mindset: You are comfortable with revenue targets and have a "sales-ready" ear for uncovering expansion opportunities.
• Efficiency Expert: You excel at time management and can pivot quickly between a high-level strategic call and a scaled webinar for multiple customers.
• Consultative Skillset: Familiarity with SPICED or similar value-based selling methodologies to drive meaningful business conversations.

Our Offer:

• Vacation: 30 days
• Benefits: Urban Sports Club membership, Hrmony subscription, JobRad, or a subsidy for a BVG ticket.
• Health & Wellbeing: 1 mental health day per year and access to the Nilo.health platform.
• Learning & Development: Clear career paths and an annual learning budget of 1,5k among other opportunities.
• Home Office? No problem! We have a beautiful office in the heart of Berlin where we meet twice a week.
• Workation: Up to 12 weeks of remote work from any country or continent you want!
• Autonomy: We want to hire you for your expertise and knowledge, and we’ll give you the space to do your best work.
• Sustainable Growth: We are profitable, generate more than €90M in ARR, and continue to grow, in a highly sustainable way, backed by a leading private-equity firm focused on technology and software.
• Culture: You’ll join a highly collaborative and high-performing team where you can contribute ideas, challenge others, and be challenged yourself.

Sounds like you? Let’s grow together!

Shiftmove is an equal opportunity employer. We value diverse experiences and perspectives and encourage everyone to apply. If you need accommodations at any stage of the application process, just let us know – we’re happy to make adjustments to support you.