Customer Success Manager – IoT & Field Operations

Descripción

We are collaborating with a fast-growing IoT company on a mission to transform logistics visibility worldwide. Their team has developed an innovative solution that combines low-cost, long-life IoT sensors with a powerful SaaS platform, providing real-time traceability for any type of asset — from containers and trolleys to industrial equipment and construction materials.

After several years of R&D, the company is now entering a new phase of commercial and operational expansion with active deployments across the United States, Germany, and Spain, and ongoing pilots with major international clients.

? The Role

We are looking for a Customer Success Manager (IoT & Field Operations) to act as the bridge between our customers and our technical teams.

You’ll be the kind of person who makes things happen — someone hands-on, proactive, and solution-oriented. Your mission will be to coordinate pilot projects, resolve technical and operational issues, train client teams, and ensure that every implementation is a success.

This is a hybrid role combining Customer Success, Operations, and Technical Pre-Sales, with significant international exposure and direct interaction with our product.

? What You’ll Do

Lead the deployment of pilot and customer projects across Europe and the US.
Manage the full Proof of Concept (PoC) lifecycle: definition, sensor logistics, installation, monitoring, and delivery of results.
Train and support client field teams during implementation and rollout.
Analyze operational data with internal technical teams and provide insights to improve the product.
Collaborate closely with Product, Data, and Hardware teams to scale solutions and optimize processes.
Act as the main point of contact for customers, managing incidents, feedback, and solution improvements.

? About You

You have managed or participated in technical deployment or implementation projects (ideally in IoT, logistics, retail, or industrial environments).
You can comfortably navigate between technical and operational contexts — communicating effectively with clients, engineers, and warehouse staff alike.
You are independent, hands-on, and proactive — when a problem arises, you don’t wait for instructions; you solve it.
Fluent English (required). German is a plus, but not essential.
Willingness to travel for client visits and pilot deployments.
You’re motivated by the challenge of working in a start-up environment with an industrial DNA, where processes are still being built and there’s plenty of room to grow.
️ Tech Environment
Proprietary product (hardware + SaaS on Google Cloud)
Multidisciplinary teams: Data, Firmware, Product, and Operations
Agile methodologies and a collaborative culture

? What We Offer

Permanent contract within a stable, fast-growing international company.
Exposure to real operational and innovation challenges in a global environment.
Hybrid/remote model with occasional travel.
Competitive salary based on experience.
An opportunity to grow within a scaling company and make a tangible impact from day one.

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Barcelona

Híbrido

Persona de contacto:
[email protected]
+34 663 444 972