Customer Success Manager, Implementations

🔍 About Us

CorePlan is a Perth, Western Australia based tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a high-performing team of self-starters building the next generation of mining software, and we are expanding internationally.

💼 The Role

We are looking for an Implementation Specialist to drive successful customer onboarding and deliver high-quality implementations from presales through to adoption. You will work closely with the sales, CS team members and other internal stakeholders to ensure a seamless transition from sale to full platform adoption. Your role is key in managing the project details that contribute to timely customer onboarding and high post-implementation satisfaction.

📋 Key responsibilities

Implementation & delivery

• Support and coordinate end-to-end presales and implementation projects

• Keep projects on track against key timelines (e.g. 60–120 day implementations)

• Ensure a seamless handover from Sales to Customer Success

• Flag risks early and keep projects moving forward

Reporting & data

• Keep CRM and internal systems accurate and up to date

• Share regular updates on progress, milestones, and customer feedback

• Capture insights to improve onboarding and post-implementation experience

Collaboration & improvement

• Work cross-functionally to deliver a consistent customer experience

• Contribute to playbooks and continuously improve how we implement

• Help shape scalable processes as we grow

Customer support

• Step in to support customers when needed, helping resolve issues quickly

• Work with the team to improve support processes and response times

• Deliver a smooth, high-quality experience at every touchpoint

You will thrive in this role if you have:

• Minimum 3 years’ experience in software implementation, project management or consulting, ideally in SaaS

• Experience in mining industry will be highly regarded

• Bachelor’s degree in Business, Computer Science, Engineering or similar (preferred)

• Proven track record of successfully implementing complex software solutions

• Strong project management skills with ability to manage multiple implementations simultaneously

• Excellent communication and presentation skills, with the ability to engage stakeholders at all levels

• Technical aptitude with the ability to quickly learn and become proficient in new technologies

• Experience working in a global team environment and collaborating across time zones

• Problem-solving mindset with a talent for finding creative solutions to customer challenges

• Experience with CRM and project management tools

• Fluent in English and Portuguese (written and spoken)

• Spanish is highly preferred

🚀 Ready for your next adventure?

If you are keen to bring your A-game to a tech-forward startup, we invite you to submit an expression of interest with your CV and cover letter.

Have questions? Reach out to us at [email protected]

🤝 Recruitment Agencies

We appreciate your hustle, but we’re not engaging agencies right now. Want to be on our radar for the future? Email [email protected]