Customer Success Manager

Confidential

Gent, Oost-Vlaanderen, Belgium permanent

Posted: May 20, 2026

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Quick Summary

Customer Success Manager in Belgium for a fast-growing SaaS company, responsible for onboarded customers, proactive account management, and responsive support. This role requires native-level Dutch, technical aptitude, and SaaS experience.

Required Skills

Dutch English Technical Aptitude SaaS Experience Onboarding Training Account Management Customer Support Customer Satisfaction Churn Risk Feature Requests Process Improvements

Job Description

We are looking for a Dutch-speaking Customer Success Manager who will be the dedicated point of contact for our Belgian and Dutch customers. You'll own the complete customer lifecycle: from structured onboarding and training to proactive account management and responsive support. This is a versatile, hands-on role requiring native-level Dutch, fluent English, technical aptitude, and SaaS experience.

Are you a tech-savvy, data-driven customer champion who thrives in a dynamic scale-up? Keep on reading!

👋 Meet Zero Friction: the sidekick of Europe's energy heroes

We are a fast-growing SaaS scale-up on a mission to make the energy transition easy, fair and frictionless. Our platform empowers heating and cooling suppliers to automate billing, cost allocation, and customer management - so they can focus on what truly matters: delivering reliable, affordable energy to communities.

At Zero Friction, we don't just build software - we build superpowers for our heroes. By removing hassle and enabling transparency, we help suppliers lead the way to a sustainable future. Collaboration, innovation and bold thinking are at our core. Ready to fight friction with us? 🚀

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