Customer Success Manager - (French and English) (w/m/d)

Hello there, people at Telus Health are happy to greet you:
TELUS Health supports the total health and well-being of over 35 million lives worldwide. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues in family, health, life, money, and work.

In Berlin, we at TELUS Health Engage are creating the future of digital health products: a mobile health and wellbeing companion, to help support the physical and mental wellbeing of individuals globally. We work with employers and health insurance providers to reach as many people as possible.

How you will spend your time::
• Own and grow a portfolio of strategic whitelabel partners, building strong relationships with senior stakeholders across commercial, product, and technical teams
• Drive partner success and business impact by deeply understanding partner goals, proactively managing risks, and ensuring high adoption, retention, and renewal outcomes
• Identify and lead expansion opportunities, contributing directly to revenue targets through strategic account planning, QBRs, and executive-level discussions
• Act as the central point of leadership for complex partner topics, aligning internal teams (Product, Engineering, Sales) and driving solutions forward
• Work on cross-partner initiatives and scalable solutions that address common needs and drive efficiency across the portfolio

What you should bring to the table::
• 5+ years of experience in Customer Success, Account Management, or a similar role within B2B SaaS, with a track record of managing complex or strategic accounts
• Proven ability to own and grow key accounts, including renewals, expansions, and revenue forecasting
• Ability to translate product and technical topics into clear business value, and connect them to partner outcomes
• Native or near-native French (C2.2) with strong professional communication skills in English (C1+)
• Your approach is analytical, resilient and focused
• You are confident in communicating with senior decision-makers Familiarity with CRM tools (e.g. HubSpot, Salesforce) and customer success metrics is a plus

Interview process:
1. TA screening call plus a small personality test
2. Video call: Hiring manager round
3. Video call: Case study presentation with 3 members of our team
4. Onsite casual meeting: meet 2+ members of the CSM team

What we offer::
What we stand for:• Customer First: We passionately put our communities and customers first
• Embrace Change: We embrace change and innovate courageously
• Grow Together: We grow together through spirited teamwork

A sneak peak into your benefits:• Additional health insurance coverage for 900 EUR per year
• 30 days of remote work allowance
• Up to 33 days annual vacation allowance (28 base days, + yearly tenure bonus up to 3 days, + 2 days for using the Humanoo app)
• Subsidy for your UrbanSportsClub membership
• 70 EUR monthly cashback to cover daily expenses
• 500 EUR yearly personal learning and development budget
• Self-development days allowance (workshops, conferences, training sessions etc.)
• Team events and company events
• Referral bonus for employees
• Corporate benefits
• Humanoo for Humanoos
• Employee Assistance Programme (EAP) for mental well-being

Please note: our offices close over the Christmas and New Year period for approximately two weeks. We gift the 24th and 31st December as extra vacation days and any additional non-public holiday days during this time will be taken from your annual leave.