Customer Success Manager (Founding Team)

Scality builds the world’s most trusted software-defined storage systems — powering banks, service providers, media companies, and large enterprises across the globe. Our solutions deliver data to hundreds of millions of users every month with 100% availability.

As we grow in 2026, we are evolving our partnership model. We are known for our deep technical excellence; now, we are adding a dedicated Customer Success layer to ensure our clients are getting the maximum business value out of their investment. We are looking for a CSM who wants to help us build this philosophy and act as the strategic bridge between our technology and our customers' long-term goals.

In this role, you will be the advocate for the customer’s business health.

What You’ll Do:
• Strategic Partnership: Manage a portfolio of enterprise accounts, acting as their primary business point of contact post-deployment.
• Business Reviews: Lead quarterly reviews to track adoption, discuss product roadmaps, and align Scality’s capabilities with the customer’s evolving data strategy.
• Build the Playbook: As an early member of the CSM team, you will help us establish our "Success Philosophy": defining the templates, health scores, and engagement strategies we use to measure customer satisfaction.
• Mobilize Resources: When a customer has a new use case, needs a new feature or a deep-dive session, you’ll partner with our Sales, Product and Technical Services teams to make it happen.
• Voice of the Customer: Take the real-world feedback you hear from clients and funnel it back to our Product teams to help shape what we build next.

• Your First 90 Days: We don't expect you to change the world on day one. Your first month will be spent embedding with our Technical Services team to learn the "Scality Way." By day 60, you will be leading your first strategic business reviews, and by day 90, you will be helping us finalize the framework for our 2026 Customer Success philosophy.

Who You Are:
• The Relationship Lead: You have 5+ years of experience in Customer Success or Account Management, ideally in the enterprise infrastructure or software space, with a focus on driving long-term retention and account health.
• Technically Conversant: You do not need to be a storage engineer, but you should be comfortable discussing high-level concepts like cloud storage, data protection, and hybrid-cloud environments.
• A Pragmatic Builder: You enjoy the process of formalizing a role and helping an organization mature its customer engagement strategy.
• Clear & Direct: You can take complex technical updates and summarize them into clear, actionable business insights for a customer's leadership team.

At Scality, you will join a global, multicultural team that has spent years perfecting the art of software-defined storage. We’ve already built a world-class Technical Services organization that handles the heavy lifting of support and service delivery; your role is to build the strategic layer that sits on top of that foundation. This is a unique opportunity to help transition an established technical leader into a proactive, success-driven partner for our clients.

We value autonomy, direct communication, and a "builder" mindset. If you are looking for a role where you can help define a success philosophy from the ground up—while supported by some of the best engineers in the industry—we would love to have you on board to help us shape the future of our customer relationships.