Customer Success Manager - Federal

ABOUT LVT

LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since pioneering our first mobile, solar-powered units, our commitment to scrappy, hands-on innovation has made us an established leader and one of the fastest-growing companies in intelligent site technology. We are building the next generation of solutions—from our physical units in the field to a powerful Agentic AI platform—that allows our customers to gain unprecedented visibility and control over safety, compliance, and operations. This is your chance to join a cutting-edge team that isn't just watching the world change, but actively building the technology that is changing it.

We’re a team that’s focused on growth and innovation, and we’re proud that our crew, products, and leadership are being recognized for it.

• A Top-Tier Growth Company: Named one of the Financial Times’ Fastest Growing Companies 2025 and #10 on the Inc. 5000 Rocky Mountain Regional list for 2025.

• Innovative Leadership: Our CEO, Ryan Porter, was named an EY Entrepreneur of the Year 2025, and our CTO, Steve Lindsey, was inducted into the Silicon Slopes CTO Hall of Fame in 2024.

• Product & Software Excellence: We were named one of The Software Report’s Top 100 Software Companies of 2023 and are a winner of the Security Today Govies Award for 2025.

ABOUT THIS ROLE

As a Federal Customer Success Manager (CSM) at LVT, you will lead the post-sale journey for our most critical government partnerships. You aren't just managing accounts; you are a strategic advisor helping federal agencies leverage AI-driven hardware and software to solve complex security and operational challenges. By driving deep adoption and fostering long-term advocacy, you will ensure our federal clients achieve mission-critical outcomes. This role requires a sophisticated communicator who thrives at the intersection of technology and public sector strategy.

This role is based fully in-office at our Headquarters in American Fork, Utah, and requires regular travel to engage with federal stakeholders on-site.

ROLE RESPONSIBILITIES

• Strategic Relationship Management: Serve as the primary executive contact for a portfolio of Federal accounts, building high-trust relationships with key stakeholders and agency leaders.

• Mission-Driven Onboarding: Partner with internal technical and implementation teams to ensure a seamless transition from sales to active deployment, tailoring the experience to meet stringent federal requirements.

• Product Advocacy & Training: Conduct high-impact training sessions and executive business reviews (EBRs) to ensure agencies are maximizing the full utility of the LVT platform.

• Proactive Account Health: Monitor usage patterns and health metrics to preemptively address potential friction points, collaborating with technical support to resolve escalations with urgency.

• Growth & Retention Strategy: Drive the renewal process in coordination with the sales team, identifying opportunities for expansion and cross-functional utility of LVT units within the public sector.

• Feedback Collection: Act as the voice of the Federal customer to our Product and Engineering teams, influencing the roadmap based on unique government needs and security standards.

• Impact Measurement: Success in this role is measured by Net Retention Rate (NRR), customer health scores, and the speed-to-value for newly deployed federal units.

OUR IDEAL CANDIDATE

• Public Sector Expertise: 4+ years of experience in Customer Success or Account Management specifically within the Federal or Public Sector space.

• Technical Sophistication: Proven ability to manage complex SaaS or hardware-enabled software relationships, translating technical capabilities into mission outcomes.

• Operational Excellence: Deep experience using CRM and CS tools (Salesforce, Gainsight, etc.) to track engagement and forecast retention accurately.

• Poise Under Pressure: A master of de-escalation who remains calm and solutions-oriented during high-stakes conversations or technical hurdles.

• Strategic Communicator: Exceptional ability to communicate clearly and concisely to both technical users and non-technical executive leadership.

• Adaptable & Resilient: A self-starter who thrives in a fast-paced environment and can pivot quickly as federal regulations or agency priorities shift.

• Mission-Oriented: Passionate about the impact of technology on public safety and dedicated to driving mutually beneficial results for both LVT and our customers.

BENEFITS

We believe you do your best work when your whole life is supported. We invest in our crew’s health, families, and financial futures with a benefits package designed to support you inside and outside the office.

LVT IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S. If reasonable accommodation is needed to participate in the job application or interview process, and/or to perform essential job functions, please reach out to your recruiter.