Customer Success Manager (Evening shift)

We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.

What’s in store for you:
Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.

Join a small, motivated team where your work directly shapes how we grow. As a Customer Success Manager, you'll be one of the first points of contact for our customers - helping them get the most out of Webshare while feeding valuable insights back to our product and engineering teams.

You'll work closely with our Customer Success Team Lead and have a direct line to product. In a team this size, your ideas don't get lost, they get built. If you're looking for a role where you can genuinely shape processes and make an impact, we'd love to hear from you.

Your day-to-day::
• Be one of the first points of contact for our customers, both existing and potential, who have any questions or feedback;

• Help in identifying and reporting any bugs to the appropriate team;

• Share customer suggestions with the Product Team to help shape what we build;

• Improve our FAQs and support macros to make self-service even better;

• Train and refine our AI chatbot to handle more queries accurately;

• Propose automation ideas and workflow improvements;

• Monitor and respond to Trustpilot reviews.

Working hours::
• Evening shift 17:00 to 02:00 EET.

Your skills & experience::
• Fluency in English and Lithuanian, both written and spoken;

• Previous customer support experience;

• Strong communication skills;

• Comfortable adapting to change and handling pressure;

• Problem-solving mindset with the ability to prioritize effectively;

• Experience with Intercom automations (nice to have);

• Documentation or knowledge base writing experience (nice to have).

Salary::
• Salary: Gross salary 1850 - 2250 EUR/month.

Up for the challenge? Let’s talk!