Customer Success Manager - English Speaking (UK)

Confidential

Remote job permanent

Posted: May 20, 2026

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Quick Summary

The job involves owning the customer lifecycle from structured onboarding and training to proactive account management and responsive support, requiring native-level English, technical aptitude, and SaaS experience.

Required Skills

Customer Success English Proficiency Technical Aptitude SaaS Experience Onboarding Training Account Management Customer Support Data-Driven Metrics Analysis

Job Description

We are looking for an English-speaking Customer Success Manager who will be THE dedicated point of contact for our UK customers. You'll own the complete customer lifecycle: from structured onboarding and training to proactive account management and responsive support. This is a versatile, hands-on role requiring native-level English, technical aptitude, and SaaS experience.

Are you a tech-savvy, data-driven customer champion who thrives in a dynamic scale-up? Keep on reading!

👋 Meet Zero Friction: the sidekick of Europe's energy heroes

We are a fast-growing SaaS scale-up on a mission to make the energy transition easy, fair and frictionless. Our platform empowers heating and cooling suppliers to automate billing, cost allocation, and customer management so they can focus on what truly matters: delivering reliable, affordable energy to communities.

At Zero Friction, we don't just build software; we build superpowers for our heroes. By removing hassle and enabling transparency, we help suppliers lead the way to a sustainable future. Collaboration, innovation and bold thinking are at our core. Ready to fight friction with us? 🚀

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