Customer Success Manager (English – Spanish)

Confidential

Remote job permanent

Posted: April 7, 2026

Job Description

Landbot is an AI-first SaaS company building AI Agents that help businesses deliver exceptional experiences to their users. We're growing our Customer Success team and looking for a Customer Success Manager who is as comfortable demoing a product as they are running a data-driven business review.

This is not a relationship management role. Our CSMs own outcomes — they help customers achieve measurable results with Landbot, and they hold themselves accountable to those results. You'll manage a portfolio of Business plan customers (our largest accounts, paying 400€– 20k+/month), and you'll be expected to proactively drive adoption, expansion, and retention through structured, insight-led engagement.

You'll report to the Head of Customer Success and work closely with Sales, Support, and Product.

What you'll do

Drive customer outcomes

• Own a portfolio of managed accounts (Business plan) and be accountable for their retention and growth.

• Run structured onboarding, adoption, and business review processes — always anchored in the customer's goals and measurable results.

• Proactively monitor account health and intervene before problems become churn risks.

• Track and present customer metrics in every interaction — usage trends, adoption gaps, ROI signals.

Be a product expert

• Become deeply fluent in Landbot's AI Agent capabilities and be able to demo and advise customers confidently.

• Proactively introduce customers to new features and AI use cases relevant to their business.

• Translate customer goals into concrete Landbot configurations and workflows.

• Stay current as the product evolves — Landbot is moving fast in the AI space and our CSMs need to move with it.

Own commercial outcomes

• Identify and execute upsell and expansion opportunities within your account portfolio.

• Partner with Sales on high-potential accounts and handoffs.

• Flag risk accounts early and lead recovery conversations.

Collaborate and report

• Report on customer engagement, health metrics, and account progress to internal stakeholders.

• Surface customer feedback and product gaps to Product and leadership in a structured way.

• Coordinate with Support on escalations and complex technical issues.

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