Customer Success Manager/Director (growing to)

TheICEGroup1

Sunnyvale, CA, United States permanent

Posted: May 17, 2016

Job Description

ICE Group Client is a very well funded Life Sciences startup that is the leader in combining Big Data Analytics with IoT and massive Video Data Ingestion (CV & ML) . Their mission is to save lives through revolutionizing drug discovery and approval pipelines.

Are you Ready For Management?

ICE Group Client seeks a Customer Success Manager who is ready to lead others in the deployment of advanced analytics-based SaaS systems and applications. You will start with some accounts, growing into managing a team of professionals rolling out ICE Group Client’s innovative energy management service to strategic utility customers worldwide.

As a key hands on member of the team, you will be utilizing your outstanding client engagement, project management and technical skills to deliver a solution that customers love. You and your team will also be responsible for customer retention and identifying additional sales opportunities as you learn more about customer pain points.

Requirements:

• 7 - 10 years of Customer Success experience at a technology company
• Engineering or Technical degree (preferred), from a Premier University or Institute
• Track record (3 - 5 yrs) of success delivering complex, cross functional projects with large enterprise customers in a client facing role (Most Crucial Quality)
• Experience with SaaS products and Agile software development methodologies (Very Important)
• Detail oriented and comfortable planning, driving and tracking projects
• Analytical and able to gather and present data driven success metrics
• Strong interpersonal and communication skills
• Excellent presentation skills
• Open and highly collaborative mentality
• Have lead small Customer Success team (don't have to have been the line manager)

What you’ll gain:

• Acquiring a deep understanding of the energy market and how the company can play a disruptive role in creating a more energy efficient future
• Understanding ICE Group Client products in order to influence customer adoption
• Leading teams and working jointly with the customer to translate their plans and requirements into a successful rollout
• Collaborating with Sales to present our solution in a comprehensive and compelling way to win business
• Presenting regularly to the customer and company stakeholders on the status of customer engagements
• Growing your management skills to become the Director, Customer Success

All your information will be kept confidential according to EEO guidelines.

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