Customer Success Manager DACH

Channable has an amazing product, driving markets across the globe.

The DACH market is our focus market with significant opportunity for Channable. As a result of our strong growth and increased focus on nurturing and expanding relationships with our clients in this region, we’re looking for a motivated Customer Success Manager to hop onboard and join our Customer Success Team (Maik and Sigrid)! ✨ This is an individual contributor role, and you’ll report to Helen.

This is an exciting opportunity to be at the forefront of our growth - directly fueling the success of our DACH clients, driving expansion in this market, and contributing meaningfully to Channable's overall vision.

You'll be the proactive expert for your client portfolio, playing a vital role in ensuring they maximize Channable's capabilities to reach their business objectives.

Your job

• Portfolio & client management: customer retention, identifying risk, preventing churn, realizing upsell & expansion; including pipeline creation & forecasting;

• Performing kick off meetings, strategic impact reviews, check-ins, demos, and commercially lead meetings. Working strategically with our partners online and onsite;

• Realizing success plans with outcome driven and goal focused metrics, both with agency partners (Bronze, Silver, Gold) and advertisers;

• Enablement: conducting scalable trainings with larger advertisers and agency partners; at our office, abroad (in the market), and online;

• Voice of the customer: capture valuable client insights & feedback and deliver this to product, development, and commercial teams;

• Product advocacy: collaborating with our marketing department and clients to seize opportunities for webinars with clients, and the publication of success stories;

• Performing client empowering and insightful activities, e.g. product roundtables, webinars, partner days, training days, trade shows & events;

• Optimizing customer life cycle and Customer Success Management processes

In a nutshell: you'll get the chance to build up your network and talk to both owners of small webshops, marketers of famous international brands, and digital marketing agencies. You'll strategically enable our clients to use our solution successfully, so you'll be their trusted and unmissable advisor and grow their business with Channable.