Customer Success Manager (DACH) (all genders)

At Shiftmove, we believe the future of mobility is seamless, intelligent, and human-centered. Our vision is to transform the way companies operate their fleets - by removing uncertainty, enabling real-time decision-making, and embedding sustainability into every journey. We’re not just building software. We’re shaping the platform that is powering tomorrow’s fleets.

As our Customer Success Manager (DACH), you will be the strategic architect behind the growth and retention of our Enterprise and Large German-speaking B2B SaaS customers. You aren't just managing accounts, you are a trusted advisor who translates business pain into technical value. You will own the full post-onboarding lifecycle, driving Net Revenue Retention (NRR) by proactively identifying expansion opportunities and ensuring our solutions remain indispensable to our customers' operations.

Your mission

• Portfolio Strategy: Manage a high-value portfolio of Enterprise and Large B2B customers across the DACH region, ensuring high adoption rates and long-term loyalty.
• Revenue Growth: Proactively build and manage a robust expansion pipeline. You will identify upsell and cross-sell potential and partner with Account Managers to close deals that drive business growth.
• Strategic Advisory: Move beyond support to become a trusted partner. Use consultative selling to unearth customer pain points and align them with Shiftmove’s value proposition.
• Data-Driven Health: Leverage health scores and usage analytics to predict churn risks and identify "green shoots" for expansion before the renewal cycle begins.
• Product Advocacy: Act as the strategic link between our customers and our Product team, ensuring the DACH market's requirements are reflected in our future roadmap.

What Success Looks Like (The First 90 Days)

We believe in a structured ramp-up that empowers you to take full ownership of your portfolio by the end of your first quarter.

• Month 1 (Onboarding): Deep dive into the Shiftmove product suite and our internal processes. You’ll complete product certification and shadow key customer interactions to understand our "Value Selling" approach.
• Month 2 (Guided Transition): Begin managing your assigned DACH portfolio under the guidance of a buddy. You will start mapping account health and identifying immediate opportunities or risks.
• Month 3 (Independence): You are the primary point of contact for your accounts. You lead QBRs independently, drive strategic success plans, and are actively building your expansion pipeline.

Your Profile

• Extensive B2B SaaS experience in Customer Success, Account Management, or Sales
• Demonstrated success in achieving revenue-based targets through the creation of an expansion pipeline.
• Strong communication and consultative selling skills: able to ask the right questions to understand and unearth customer pains - and ultimately use these findings to drive business growth, while keeping customer goals front and centre.
• Analytical mindset with a strong sense of accountability, ownership, and commercial acumen.
• Excellent time-management skills for handling multiple customers and calls with precision.
• Fast learner who adapts quickly to new software tools and sales processes.
• Experience with the SPICED selling approach is a plus.
• Fluent in German and English (min. C1)
• Background in Fleet or Mobility Management an advantage

Our Offer:

• Vacation: 30 days
• Benefits: Urban Sports Club membership, Hrmony subscription, JobRad, or a subsidy for a BVG ticket.
• Health & Wellbeing: 1 mental health day per year and access to the Nilo.health platform.
• Learning & Development: Clear career paths and an annual learning budget of 1,5K, among other opportunities.
• Home Office? No problem! We have a beautiful office in the heart of Berlin where we meet twice a week.
• Workation: Up to 12 weeks of remote work from any country or continent you want!
• Autonomy: We want to hire you for your expertise and knowledge, and we’ll give you the space to do your best work.
• Sustainable Growth: We are profitable, generate more than €90M in ARR, and continue to grow, in a highly sustainable way, backed by a leading private-equity firm focused on technology and software.
• Culture: You’ll join a highly collaborative and high-performing team where you can contribute ideas, challenge others, and be challenged yourself.

Sounds like you? Let’s grow together!

Shiftmove is an equal opportunity employer. We value diverse experiences and perspectives and encourage everyone to apply. If you need accommodations at any stage of the application process, just let us know – we’re happy to make adjustments to support you.