Customer Success Manager

Lightricks is an AI-first company creating next-generation content creation technology for businesses, enterprises, and studios with a mission to bridge the gap between imagination and creation. At our core is LTX-2, an open-source generative video model, built to deliver expressive, high-fidelity video at unmatched speed. It powers both our own products and a growing ecosystem of partners through API integration.

The company is also known globally for pioneering consumer creativity through products like Facetune, one of the world’s most recognized creative brands, which helped introduce AI-powered visual expression to hundreds of millions of users worldwide. We combine deep research, user-first design, and end-to-end execution from concept to final render to bring the future of expression to all.

What you will be doing:

Customer Onboarding & Adoption

• Lead structured onboarding for new brands and teams within the holding company

• Drive time-to-value through training, enablement, and best-practice workflows

• Ensure customers adopt core platform features and AI-driven capabilities

Ongoing Customer Success & Account Management

• Own the customer lifecycle post-sale, including renewals, retention, and expansion

• Serve as the primary point of contact and trusted advisor for key stakeholders

• Conduct regular check-ins, health assessments, and business reviews (QBRs)

Value Realization & Performance Management

• Align platform usage to customer goals and business outcomes

• Monitor account health, product usage, campaign performance, and satisfaction

• Proactively identify risks and intervene early to prevent churn

Growth & Expansion

• Identify upsell and cross-sell opportunities within the holding company

• Partner with Sales and Revenue teams on renewals and account expansion

• Support long-term account growth through strategic planning and roadmap alignment

Cross-Functional Collaboration

• Partner closely with Product, Partnerships, and Support teams

• Advocate for customer needs and translate feedback into actionable product insights

• Help shape product improvements for enterprise and agency customers

Your skills and experience:

Must-Haves

• 4–5+ years in Customer Success, Account Management, or Client Services within a SaaS or tech-enabled platform

• Experience managing enterprise or multi-stakeholder accounts

• Strong understanding of SaaS metrics: adoption, retention, renewals, expansion, and customer health

• Proven ability to manage multiple priorities in a fast-paced environment

• Excellent communication, stakeholder management, and executive presence

• Experience working in influencer marketing, creator economy, or digital marketing platforms

• Familiarity with CRM and customer success tools (Salesforce, Monday.com, or similar)

Nice-to-Haves

• Experience supporting agency or holding company clients

• Background in MarTech, AdTech, or AI-powered SaaS products

• Experience running QBRs, renewal cycles, and expansion motions

• Comfort working with data, dashboards, and performance reporting

Benefits:

• Expected salary range is $85,000-$110,000. Actual compensation will vary based on a candidate’s qualifications, experience, and other relevant factors.

• Stock options.

• Health/dental/vision with the majority of premiums paid by the company.

• 401k with company match. (Up to 4%)

• $3,000 per year is provided for lunch.

• $1,000 Yearly Learning, Development, and Wellness budget.

• Work from home stipend.

• 21 Days of PTO.

• Birthdays off! Take a free day off during your birthday month to celebrate.

• Talented teammates and a strong work culture supporting a healthy work-life balance.

Why join us:

We’re here to push the boundaries of what’s possible with AI and video - not for the buzz, but for the craft, the challenge, and the chance to make something genuinely new.

We believe in an environment where people are encouraged to think, create, and explore. Real impact happens when people are empowered to experiment, evolve, and elevate together.

At Lightricks, every breakthrough starts with great people and a collaborative mindset. If you're looking for a place that combines deep tech, creative energy, and zero buzzword culture, you might be in the right place.