Customer Success Manager - Cashback/Affiliate - New York

This isn’t your regular job. Almedia is a place where those who want to push harder can accelerate their careers faster than anywhere else. We’re aiming to become Germany’s second bootstrapped unicorn. Almedia is already Europe’s #3 fastest-growing company in 2025 (FT1000).

We are building the future of marketing by rewarding our community of over 60 million users for engaging with our advertisers’ products. We are offering a new way to acquire users for the biggest companies in the world.

At Almedia, you’ll:

• Own way more, way earlier — you’ll be trusted with responsibility fast.

• Push harder, get further — this isn’t a 9–5. We highly reward intensity.

• Join a rare environment — you will work with ambitious high-speed, high-ownership people.

• Fully present — we’re 5 days a week in the office to build the energising momentum we need.

Customer Success Manager - Cashback/Affiliate - New York

We're looking for an Customer Success Manager who will own end-to-end relationships with top brand accounts, operating independently to move fast with daily communication, weekly meetings, and in-person quarterly business reviews, raising the bar on client outcomes by proactively surfacing insights and solving cross-functional needs, while taking initiative to pitch and onboard new brands, and focusing relentlessly on the highest-impact opportunities.

What You'll Do

• Own end-to-end management of top accounts by maintaining daily email touchpoints, running weekly check-ins, and delivering in-person QBRs with documented next steps in the CRM

• Create and execute growth plans for the top brand cohort that optimize programs and promotional calendars

• Proactively generate new business by pitching to target brands through outbound channels and events

• Raise the bar on account health visibility by establishing a clear KPI framework and a monthly executive narrative that highlights GMV trends, risks, and required actions across priority brands

• Improve team speed and ownership by standardizing QBR prep, issue escalation, and follow-through workflows

What You'll Bring

• Experience managing enterprise retailers, marketplaces, or D2C brands in cashback, loyalty, affiliate, or performance partnerships

• Proven outbound success pitching cashback to new brands and expanding existing accounts

• Ability to turn data into prioritization for a top-100 brand list, and acting quickly on risks and opportunities to maximize revenue and retention

• Strong cross-functional execution coordinating with marketing, ops, product, and finance to launch campaigns end-to-end, owning escalations, timelines, SLAs, and stakeholder updates

What Makes You a Great Fit

• Own Everything: You're passionate about account management and brand growth, and driven to make an impact, taking full ownership from start to finish.

• Raise the Bar: You're a natural problem-solver who loves tackling challenges with creativity and thrives on high standards.

• Move Fast: You're adaptable, thrive in a collaborative and fast-paced environment, and are always looking for ways to grow and improve.

We believe in fostering talent, evaluating all skill levels during the hiring process, and providing a clear path for growth. Almedia is an equal opportunity employer. We embrace and celebrate diversity, and encourage individuals from all backgrounds to apply.