Customer Success Manager- B2B SaaS (Noida)

Azeus Convene

Noida, Uttar Pradesh, India permanent

Posted: December 4, 2025

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Quick Summary

Manage and grow relationships with existing B2B clients across the GCC and Middle East region, driving renewals, retention, and upselling of SaaS solutions.

Required Skills

Account Management Client Retention Upselling Cross-selling Customer Service Communication Skills Relationship Building CRM Tools Reporting Systems Market Understanding

Job Description

About the Role:

We are looking for a dynamic and results-driven Account Manager with 2+ years of experience in the SaaS or IT Software industry, focusing on B2B clients across the GCC and Middle East region. The ideal candidate will have a strong track record in account management, client retention, upselling, and cross-selling.

Key Responsibilities:

• Manage and grow relationships with existing B2B clients across the GCC and Middle East region
• Drive renewals, retention, and build strong long-term partnerships
• Identify opportunities to upsell and cross-sell SaaS solutions to meet client business needs
• Serve as the main point of contact for client escalations, queries, and ongoing account support
• Coordinate with internal teams (sales, product, support) to ensure high levels of customer satisfaction
• Understand client goals and provide strategic advice on how our solutions can help achieve them
• Report account health, renewal forecasts, and growth opportunities

Requirements:
• 2 to 6 years of experience in Account Management, preferably in the SaaS or IT Software industry
• Proven experience in client retention, upselling, and cross-selling in a B2B environment
• Strong understanding of the GCC and Middle East market landscape
• Excellent communication and relationship-building skills
• Ability to manage multiple client accounts and prioritize effectively
• Experience using CRM tools and reporting systems

Benefits:
Competitive Salary

Work Culture

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