Customer Success Manager (all gender)

Your mission:
• Customer Care: You are responsible for maintaining our B2B customer relationships from the moment the contract is signed - you always pursue the mission of building long-term and sustainable customer relationships. 
• Discovery Expert: Through your proactive communication with our customers, you quickly recognize their wishes and requirements in order to initiate improvement measures.  
• Product Champion: You answer customer-specific concerns about our product and support the optimal usage of our customer platform. 
• Happiness Management: You develop strategies to increase our customer lifetime value and ensure that our customers' expectations are not only met, they are exceeded. 
• Team player: You will work closely with Sales, Product Development and Customer Support to achieve the best results for our customers.

Your profile:
• Experienced & dynamic: With 2 years of experience in customer success in a digital or SaaS company, you have already gained valuable insights and skills to inspire our customers and us with your expertise.
• Fluent in languages: German at C2 level and English at B2 to C1 level are no problem for you.
• Quick and clever: You have a quick grasp and can quickly find your way around new topics.
• Self-organized: You work in a structured and independent way.
• Communication talent: Your communication skills are on point - whether in conversation or by e-mail, you impress with your clear and confident way of expressing yourself.
• Diplomatic: You keep calm in challenging situations, react flexibly with a solution-oriented approach and always appear confident.

What we offer:
• You will work in self-organized and collaborative teams
• Our company culture is open and inclusive, we look forward to your unique input
• We have an work environment where your opinion is valued and you can make a difference
• Collaborative work style: we work together to achieve our goals and support each other
• Peer-to-peer learning: learn from and with each other in #TeamDeepUp
• The opportunity to be part of something huge and to be involved in a significant future market

Our benefits:
• Work hybrid or completely remote - the decision is yours
• Take advantage of our company pension plan at commission-free rates - because your future is important to us!
• Your first working day in Bonn - including team lunch and an introduction to the world of DeepUp (remote start also possible)
• Team events in our modern office, where networking and having fun are most important
• A cozy coffee lounge to relax during your breaks
• A buddy program for a successful onboarding
• Flexible organization of your (working) day in coordination with your team
• Modern work equipment according to your needs
• Look forward to 30 days of vacation as well as Christmas and New Year's Eve on top

How to apply:
Sounds like you and you want to join #TeamDeepUp? Just click on the "Apply Now" button and convince us that you are a good fit for us!

Other notes:
We assess every application on the basis of skills and competencies, regardless of age, gender identity, ethnicity, sexual orientation, disability or religion.

Your connection to us:
Anna 
People & Culture Manager
[email protected]