Customer Success Manager- Agency Verticals

Customer Success Manager | Saskatoon

At Vendasta, we’re leading the AI revolution from right here in Saskatoon—and beyond. We work together to empower our partners and customers through our AI-powered customer acquisition and engagement platform to help them get more customers—and keep them.

About the Job:

We’re looking for a Customer Success Manager who is energized by strategic partner engagement and AI-driven success planning and excited to translate customer goals into scalable outcomes through our platform. In this role, you’ll play a key part in helping small and medium-sized businesses succeed—while shaping the future of AI for local economies.

As a Customer Success Manager , you'll work with high-impact channel partners and cross-functional teams including Product, Marketing, and Revenue Operations to:

Deliver customized onboarding, training, and enablement experiences—both 1:1 and in group formats—to promote adoption.

Provide strategic product recommendations based on partner goals, usage patterns, and AI-assisted insights.

Track and improve customer health using AI-based forecasting tools, escalating issues and advocating for partner success.

Build and maintain scalable workflows (e.g., playbooks, automations) that ensure consistent service delivery.

Leverage AI tools to automate routine communications, reporting, and success planning activities.

Champion partner feedback loops to influence product innovation and improve customer experience.

What You Bring to the Table:

You bring 5–7 years of experience in Customer Success, Account Management, or a similar client-facing SaaS role, with a deep understanding of channel dynamics, partner lifecycle management, and SaaS onboarding best practices. You have a proven ability to manage escalations, lead feedback conversations, and translate technical solutions into business value.

Must-haves include:

Strong grasp of Customer Success methodologies (e.g., Success Planning, EBRs).

Proficiency navigating the Vendasta platform and associated integrations.

Ability to use AI tools to enhance efficiency in planning, reporting, and customer communication.

Effective communicator across teams and seniority levels.

Nice to have: Bachelor’s degree in Business or Communications; certifications from programs like SuccessHACKER or HubSpot Academy; familiarity with AI tools like Gainsight AI or Salesforce Einstein.

About Vendasta:

We help businesses get more customers. And keep them. Vendasta is an AI-powered customer acquisition and engagement platform for SMBs and the partners who support them, streamlining marketing, sales, and operations through intelligent AI employees, automation, and real-time actions and insights. From creating awareness to nurturing lasting customer relationships, Vendasta offers a suite of solutions with AI assistants that streamline every stage of the customer journey. By combining a business's unique data with AI and automation, Vendasta simplifies marketing, sales, and operations, eliminating the need for multiple disjointed systems.

Perks:

Join the Vendasta family, where your happiness and health are our top priorities! Dive into a world where competitive health benefits meet flexibility with flex time and an annual work-from-anywhere policy. Embrace the opportunity to grow with us through our Employee Options Program and savour every bite in our cafeteria, delighting in daily snacks, and unwinding with catered Friday lunches at our offices. Fuel your ambition with education reimbursement, in-house learning, and an array of leadership development programs, all nestled within a culture brimming with Drive, Innovation, Respect, and Agility. Engage your heart in community events and volunteer opportunities. At Vendasta, we're not just offering a job; we're inviting you to build a thriving career in an environment that champions your growth and well-being. Let's soar together!

Discover your potential. Build something that matters. Join the AI revolution from right here in Saskatoon.