Customer Success Intern – German Market Focus

Confidential

Amsterdam, Noord-Holland, Netherlands permanent

Posted: January 30, 2026

Required Skills

Job Description

About Road

Road empowers companies across the EV ecosystem with the technology and services they need to grow and deliver seamless charging experiences. We provide the critical infrastructure that the EV charging ecosystem depends on. We do this through a purpose-built software platform supported by our unique expertise and world-class customer service. Road currently serves over 200.000 customers and 20% of the Dutch market and we have firmly set our sights on repeating this success internationally. We exist at the intersection of cleantech and fintech and our mission is to make EV charging effortless for everyone.

About the role

The Customer Operations and Success Internship for the German market offers hands-on experience supporting customers in the EV charging ecosystem. You will work closely with the Support and Success teams to resolve issues and support long-term customer satisfaction.

Your responsibilities include

• Support the Support & Success team in managing customer relationships in a fast-paced, international environment.

• Handle customer questions and issues related to electric vehicle charging, including platform usage, charging sessions, and operational challenges.

• Assist in resolving customer issues across multiple European markets under the guidance of the Support & Success Manager.

• Collaborate closely with internal technical and product teams to ensure efficient issue resolution.

• Gain exposure to the Success team by supporting Private Label and larger customers after onboarding.

• Help monitor customer satisfaction, account performance, and progress toward customer goals.

• Contribute to maintaining and improving long-term customer relationships and partnerships.

• Communicate with customers from different European regions and regulatory environments.

• Develop an understanding of the EV charging ecosystem and customer success processes.

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