Customer Success Iberia - Wtransnet

The Alpega Group is looking for a Customer Success Representative for the Iberia Market (we have 2 open roles, one permanent and one temporary). This role will be part of the sales organization in Alpega.

WHO ARE WE

The Alpega Group is a fast-growing, leading software company that offers modular solutions to manage transportation end-to-end and enable our customers to achieve greener transportation processes, with 35+ years in the business.

Find more about our clients and services here:

Alpega Group: control your supply chain with Alpega TMS.

Freight Exchange (alpegagroup.com)

You speak English and Spanish  ( Portuguese is a plus) and you would like to be part of an international company? Do you want to play an active part in shaping the landscape of the transport industry as part of a SaaS company? Become our new Customer Success Representative! As such, you will join our Freight Exchange (FX) Business and you will be an important member of our organization.

ABOUT THE ROLE

Take care of our customer portfolio

You will focus in contract renewal, retention and upsell of existing clients (B2B)

Customer support via phone and e-mail

Solve customer concerns and escalate issues when appropriate.

Take ownership of new customers by onboarding and helping them configure their accounts.

Implement customer development strategies by taking care of the clients in initial guidance, technical support and training services.

Support the Controlling Department in the process of cancellation, cash collection and debt mediation.

This role requires the ability to attend industry events and perform on-site client visits as needed

WHAT WE LOOK FOR IN YOU

Previous experience working in sales is ideal (SDR or BDR roles).

Fluent English and Spanish

Fluent in Portuguese is a plus (but not mandatory)

You will need to live within travel distance of Barcelona

Resourceful and highly motivated, with a focus on client satisfaction.

Team player able to build good relationships with team and clients.

High accuracy standards.

Experience with Salesforce will be a plus.

*Please, submit your resume in English

WHAT WE OFFER YOU

Temp contract - due to long term leave

A competitive salary package, with additional legal benefits focused on your well-being, work flexibility and career growth.

Gaining experience in the supply chain and logistics, with a dynamic business growth and agile way of working.

Hybrid working model, focused on flexibility

An international working environment, with over 40 nationalities in the Alpega Team.

You will be able to impact the future of sustainability in the transportation industry, both for our clients and as well with our internal initiatives.

Learn more about Life at Alpega

Our commitment to you

The Alpega Group has 500 collaborators with over 40 nationalities, based in our different locations. We are a global team, with different backgrounds, races, faiths and genders. We commit to ensuring that everyone feels included, has opportunities to learn and grow and is happy at work.

If you require any additional support with your application, reach out to the Talent Acquisition specialist for this position, so we can make arrangements for you.

Good luck with your application! We look forward to hearing from you.