Customer Success Fulfillment Specialist

OptiSigns Inc. stands at the forefront of digital experience technology, enabling businesses to seamlessly integrate online and offline interactions through cutting-edge solutions in AI, IoT, and no-code/low-code platforms. In line with our dedication to providing outstanding customer experiences, we are looking for a Customer Success Fulfillment Specialist to become a member of our on-site team based in Houston, TX.

This role is pivotal in ensuring seamless hardware fulfillment and supporting customers throughout their order lifecycle. You will collaborate closely with warehouse, logistics, and engineering teams to maintain inventory integrity and deliver outstanding service.

Key responsibilities include:

• Receive, package, ship, and track hardware products accurately to ensure timely delivery and maintain inventory integrity.
• Provide frontline customer support for fulfillment-related issues, including order status updates, troubleshooting hardware, and escalating concerns as needed.
• Coordinate with warehouse and logistics teams to manage shipping labels, carriers, pickup schedules, and document exceptions.
• Process returns, perform factory resets, refurbish devices as needed, and update inventory systems with movement details.
• Maintain precise inventory records, conduct regular cycle counts, and reconcile discrepancies in real-time.

Requirements:
Required Qualifications:

• High school diploma or equivalent
• Ability to perform factory resets on hardware devices
• Authorized to work in the United States
• Able to lift up to 40 lbs

Preferred Qualifications:

• Experience in hardware fulfillment, including packing, shipping, and return processing
• Experience with inventory control, including cycle counts and discrepancy reconciliation
• Experience refurbishing hardware devices
• Comfortable using inventory management systems (WMS/ERP or similar)
• Experience with Amazon Marketplace operations (order handling and fulfillment workflows)
• Experience providing frontline customer support for order status and fulfillment-related issues
• Experience coordinating with warehouse and logistics teams to resolve shipping and fulfillment exceptions

Benefits:
• Why Choose OptiSigns?
• Career Advancement: This position provides a clear pathway to more senior roles in Customer Success, Operations, or as a Hardware Specialist as our company grows.
• Innovative Tech Environment: Collaborate at the cutting edge of digital signage technology with a team that encourages innovation and ongoing learning.
• Ownership & Influence: Join a fast-moving startup where your contributions have a tangible effect on our growth and customer satisfaction.
• Exceptional Team: Work alongside passionate and motivated professionals who are dedicated to excellent work and mutual support.
• Compensation Range: $15 to $18 per hour

• Benefits

• Health, Dental, and Vision Insurance
• Flexible Schedule & Work Environment
• Paid Time Off (PTO)
• Opportunities for Professional Development and Networking
• Fast-Paced, Fun Culture in a Growing Tech Company