Customer Success Enablement Manager

At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need—and ultimately get back to lives lived in full.

Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare.

Role

The Enablement Coordinator at Sword Health will lead the strategic development and execution of comprehensive Customer Success enablement programs. This role is pivotal in equipping the Customer Success team with the tools, resources, and training necessary to enhance their effectiveness, shorten ramp time, and consistently achieve or surpass company goals.. The Enablement Coordinator will drive initiatives that unify global best practices, improve messaging accuracy, and support successful Customer Success methodologies across the organization, including hiring and development.

What you’ll be doing:
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Lead the design and implementation of advanced training programs tailored to address specific knowledge and performance gaps within the Customer Success team.

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Develop and execute a cohesive strategy for enablement, ensuring alignment with global best practices in positioning Sword Health throughout the customer lifecycle process.

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Oversee the onboarding process for new hires, ensuring they are fully integrated and equipped with the necessary tools and knowledge.

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Collaborate with Customer Success leadership to create and manage enablement projects, such as playbooks for managers, training tracks, and certification programs.

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Analyze and track performance metrics to assess the effectiveness of enablement initiatives, making data-driven adjustments as needed.

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Serve as a key liaison between Customer Success teams and other departments, fostering cross-functional collaboration to enhance overall team performance.

What you need to have:
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8+ years of experience in Customer Success enablement, enterprise sales management, or a related field, with a proven track record of managing and delivering successful enablement projects from inception to completion.

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Expertise in designing and implementing commercial training programs that drive measurable improvements in Customer Success readiness and performance.

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Strong understanding of the Customer Success cycle, including common challenges and best practices.

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Exceptional communication, presentation, and interpersonal skills, with the ability to influence and build relationships across all levels of the organization.

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Proven ability to analyze performance data and translate insights into actionable strategies.

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Demonstrated experience in leading cross-functional teams and driving collaboration across departments to achieve Customer Success objectives.

What we would love to see

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Experience working with AI-driven tools and platforms to enhance Customer Success enablement strategies.

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A background in global Customer Success enablement, with a focus on supporting Customer Success teams across multiple regions or countries.

*This range includes base, variable and equity

These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.

Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.

US - Sword Benefits & Perks:

• Comprehensive health, dental and vision insurance*

• Life and AD&D Insurance*

• Financial advisory services*

• Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)*

• Health Savings Account*

• Equity shares*

• Discretionary PTO plan*

• Parental leave*

• 401(k)

• Flexible working hours

• Remote-first company

• Paid company holidays

• Free digital therapist for you and your family

*Eligibility: Full-time employees regularly working 25+ hours per week

Note: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.

SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.