Customer Success Enablement Manager

About Us

At Litify, we’re revolutionizing the Legal industry by being the platform powering legal’s top performers. As a trailblazer in legal technology, Litify delivers an all-in-one legal operating solution that empowers law firms and legal departments to achieve consistent success by continually standardizing, measuring, and improving their legal operations.

Our mission is clear: to deliver better business outcomes to our clients, so they can focus on delivering the best legal service and outcomes to their clients. 400+ enterprise businesses and 55K+ legal professionals trust Litify to amplify their impact with innovative technology and service that stands the test of time.

Backed by Bessemer Venture Partners, Litify is proud to be recognized as one of Inc. 5000 and Deloitte Technology Fast 500’s fastest-growing private companies in America along with numerous awards for our unparalleled software. With offices in the vibrant cities of New York and New Orleans, we’re at the heart of legal innovation.

About the Role

As the Customer Success Enablement Manager, you will own and scale Litify’s learning ecosystem in support of both internal teams and external customers. This role is responsible for ensuring every Litify user – whether a new employee, administrator, or executive stakeholder – has access to the right knowledge, at the right time, in the right format.

You will lead the strategy, execution, and continuous improvement of Litify’s Learning Management System (LMS), while also serving as a highly visible facilitator of live and recorded training programs. You will partner closely with Customer Success, Product, Engineering, and Support teams to translate product innovation into impactful, scalable learning experiences that drive customer adoption, efficiency, and long-term success.

You Will:

• Own and administer the Learning Management System (LMS), including platform configuration, structure, access, and ongoing optimization to align with Litify’s evolving product offerings

• Define and maintain the overall information architecture for all learning content, ensuring materials are easy to find, intuitive to navigate, and clearly aligned to customer and internal user needs

• Establish and enforce standards for content creation, naming conventions, versioning, and lifecycle management to maintain a clean, trusted system of record

• Develop, curate, and maintain high-quality learning content, including videos, written documentation, self-guided courses, certifications, and recorded sessions

• Coordinate across internal teams (CS, Product, Support, Sales, PS) to collect, consolidate, and archive training materials into a single, centralized source of truth

• Ensure all training content remains accurate, up-to-date, and aligned with product releases, and best practices

• Host and lead external-facing training sessions covering both foundational product functionality and newly released features

• Plan, organize, and facilitate the Litify “Full Disclosure” series in partnership with Customer Success Managers to drive deeper adoption and strategic alignment with our clients

• Host routine internal training sessions to support onboarding, role readiness, and ongoing enablement for new and existing employees

You Have:

• 2+ years of hands-on experience managing and maintaining a Learning Management System (LMS)

• 2+ years of experience working with Salesforce (strongly preferred)

• Strong facilitation and presentation skills, with experience leading live training for both internal teams and external customers

• Proven ability to create clear, engaging learning content across multiple formats (video, written, live, self-paced)

• Strong organizational and project management skills, with the ability to manage multiple training programs and content streams simultaneously

• Excellent communication and collaboration skills, with experience working across technical and non-technical teams

• Preference to experience with: Tovuti, Synap, Snagit, iorad, Camtasia

Disclosure:
The estimated base salary pay range for this role is $72,000. You will also be offered a bonus and benefits.

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company.

The range above is for the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated to you as a candidate.